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I deposited with a 100% match no rules bonus late yesterday. Got to use only some of the money, got busy like any normal adult, but when I went to log back in hours and hours later it says I don’t have an account. I have tried to instant message them and also email with no response whatsoever!

Hello lheussner,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Slot Heist Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Did you try to contact the casino by chat or e-mail support? Did you ever withdrew from the casino before? Do you have any e-mail which would server as proof that you own an account in the casino and could forward it to them?

Looking forward to your answer.

Regards,

Nick

Yes, my account was good to go. I withdrew $50 in bitcoin two days ago? I can look in my account for an exact date & time for you if need be. Same with my email, it’s yahoo. And I deposited bitcoin from the same account that I received the payout in. I did try and do instant messaging twice and then emailed as well with no response still. I started using my account with them over a week or two ago? I can’t login at all to get the exact date I started playing but I could go through my emails for the versification email that they sent me.

Hello lheussner,

Can you please forward a screenshot of the message you get when you try to log with your account and also an e-mail which would prove that you are registered there (verification, e-mail confirmation or i.e.). You can send it to nikolas.b@caisno.guru.

Regards,

Nick

Dear lheussner,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.