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I received a free bonus, made my playthrough, made my withdrawal request. This is my second withdrawal from this casino, the first one was for a considerable amount more and got it with relatively little hassle. This time, however, has been different. 7 to 10 business days for it to be reviewed, they say, yet I'm on week 3. I've talked to customer service multiple times and had it escalated three times. The third time I had it escalated I was told that there were no escalations for it. Three weeks, well over the allotted time claimed, and my withdrawal is still pending.

Dear Ronnieg1980,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem.

Before we contact the casino, could you please forward your recent communication with the casino to my email?

Please send the information to my email at tomas@casino.guru

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Thank you but as of this morning they finally approved my withdrawal

Thanks for the update.

Could you please advise if the money reached your bank account? May we consider the issue resolved?

Dear Ronnieg1980,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

It appears that this issue may have been resolved, but without confirmation from the player we are forced to reject this complaint.

The player can reopen this complaint anytime.