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Beautiful good day,

I informed this casino about 6 months ago by email that they want to have a permanent self-exclusion, but nothing happens to this day. Even when asked by Live Support, you are only held up and informed that you want to contact the support via email.

would you please help me that can finally be excluded

Schönen Guten Tag,

ich habe bei diesem Casino Rund vor ca. 6 Monaten per Email mitgeteilt, das ein dauerhaften Selbstauschluss haben will, aber bis heute passiert nichts. Auch auf Nachfrage von Live Support wird man nur hingehalten und drauf hingewiesen, das man per Email den Support kontaktieren will.

würden sie mir bitte helfen, das endlich ausgeschlossen werden kann,

Dear Max,

Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience.

Please, forward me any relevant communication between you and the casino (especially your self-exclusion request). My email address is kristina.s@casino.guru.

Additionally, I would like to know if you’ve deposited some money since you sent your self-exclusion request.

I will be waiting for your reply patiently.

Best regards,

Kristina

Hello Kristina,

thank you have sent the data

Hallo Kristina,

danke habe die Daten übermittelt

Thank you very much Max for your reply and email. I will now transfer your complaint to my colleague Peter who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hi Max,

I looked at your case and the emails you sent and understand your situation. I will contact the casino and see what can be done.

Dear Max,

Thank you for sharing your experience with Slot10 Casino.

As per our records, we would like to inform you that we haven't receive any self-exclusion request from you.

If you still want to self-exclude yourself from our casino, please feel free to forward your request to support@slot10.com

We hope you will find this informative.

Kind Regards,

SLOT10 Casino Team

I am honestly wondering if you are serious about your answer?

On April 22nd, 2020 an email was sent to you with permanent self-exclusion.

On May 30th, 2020 also with Self Execution and you are now saying that you did not receive anything where the emails were marked as sent?

Ich frage mich grad ehrlich ob Ihre Antwort euer Ernst ?

Am 22.04.2020 wurde eine Email an Sie verschickt mit dauerhaften Selbstauschluss.

Am 30.05.2020 ebenfalls mit Self Execution und Sie erzählen nun, das nichts erhalten haben wo die emails als gesendet markiert worden sind ?

Honestly, such a dubious casino where all the evidence is at hand, tell me something about not getting it? I would like a permanent self-exclusion from all of their dubious managed companies.

Ehrlich, so ein unseriöses Casino wo sogar alle Beweise auf der Hand liegen, erzählen Sie mir etwas von nicht erhalten ? Ich wünsche mir ein Selbstauschluss dauerhaft von allen ihren unseriösen geführten Unternehmen.

Hi Max,

I chatted with a casino rep. He said you should ask for a self-exclusion by email (support@slot10.com) once again and that he would personally see to it being done.

Hi Max,

Were you able to self-exclude?

Hi Peter,

despite that on June 17th. again sent an email with permanent self-exclusion, nothing has happened to this day

Hallo Peter,

trotz das am 17.06. erneut eine Email mit dauerhaften Selbstauschluss abschickte, ist bis heute nichts passiert

Hello Max,

I was informed your account was finally closed (self-excluded). Can you confirm this?

Thank you Peter

yes was finally excluded

Danke Peter,

ja wurde endlich ausgeschlossen

Thank you Max for the reply and for using the Casino Guru complaint resolution center. Don’t hesitate to contact us if you run into any issues with this or any other casino in the future.