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On October 1st I deposited 20 euros in bitcoin but it wasn't credited to me. For the third time I have a screensh. then I was told that they should contact me. But nothing. 14 days are over without anything

am 1.10 habe ich 20 euro eingezahlt in bitcoin aber es wurde mir nicht gut geschrieben.zum dritten mal habe ich ein screensh. hingeschickt darauf wurde mir gesagt das man sich meldet.aber nix.14 tage sind rum ohne irgend etwas

Dear Efikaes,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, casino has its hands tied. Meanwhile, I would strongly recommend not to deposit anymore funds until the issue is sorted.

Could you please advise if you have contacted your payment provider already? If there’s any relevant communication, please forward it along with the payment receipt to petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Petronela 

so according to my wallet it went down from the account and arrived at slotojoint

also laut meines wallet ist es vom konto runter gegangen und bei slotojoint angekommen

Could you please forward a screenshot of the transaction? My email address is petronela.k@casino.guru. Thank you very much in advance.

I sent them to you

habe ich ihen geschickt

I don't know how you did it, but today after 16 days of waiting I got my 20 euros

ich weiss nicht wie sie das geschafft haben,aber ich habe heute nach 16 tagen warten meine 20 euro bekommen

I’m afraid I can’t take any credit for this 😊 However, I’m very happy to hear the good news.

As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thank you very much, Efikaes, for your cooperation and confirmation and please don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru