Jeg gjorde mig selv til et nyt medlem hos slotmonster casino. De oplysninger, jeg skulle udfylde, var mobilnummer og e-mailadresse. Da jeg udfyldte disse detaljer, var jeg logget ind på hjemmesiden og kunne foretage min første indbetaling, hvilket jeg gjorde. Jeg begyndte at spille og vandt et større beløb. Da jeg skulle til at fortryde, var jeg nødt til at sende dokumenter, men dokumenterne blev nægtet, og jeg vidste ikke hvorfor, da det var det rigtige dokument, jeg indsendte. Jeg kontaktede kundeservice med det samme for at vide, hvad fejlen er, og fik kun svar for at forsøge at sende dokumenterne igen, hvilket jeg gjorde, men blev afvist igen. Jeg begyndte at kigge rundt på hjemmesiden og endte på min profilside, hvor jeg så at navn, efternavn og hjemmeadresse ikke er korrekte. Det var min søsters oplysninger, der dukkede op, men min e-mailadresse og mobilnummer. Jeg kontaktede kundeservice med det samme for at fortælle dem, hvor fejlen ligger, og forklare dem, at der må have været noget galt med deres hjemmeside, fordi det eneste, der krævedes af mig ved tilmelding, var kun e-mailadresse og mobilnummer. Kundeservice bad mig om at indsende dokumenter og kontoudtog på den første indbetaling for at rette fejlen, hvilket jeg gjorde. Derefter ville de vende tilbage til mig, når det var rettet.
Dagen efter bemærker jeg, at jeg ikke længere kan logge ind på casinoet, da de har suspenderet min konto og anklaget mig for svindel, hvilket slet ikke er sandt, da fejlen er på deres hjemmeside. Jeg har også sendt en video ind, hvor jeg registrerer mig som ny kunde på en casino hjemmeside, der havde nøjagtig samme fejl og den samme fejl dukkede op på profilsiden, men de ønsker ikke at svare mig.
Jeg har beviser bag mig, men de vælger at børste det af og vælger at stoppe med at svare mig.
I made myself a new member at slotmonster casino. The information that I had to fill in was mobile number and email address. When I filled in these details, I was logged in to the website and was able to make my first deposit, which I did. I started playing and won a larger amount. When I was about to make a withdrawal, I had to send in documents but the documents were denied and I didn't know why as it was the right document I submitted. I contacted customer service immediately to know what the error is and only got an answer to try to send the documents again, which I did but was denied again. I started looking around the website and ended up on my profile page where I saw that the name, last name and home address are not correct. It was my sister's information that showed up but my email address and mobile number. I contacted customer service immediately to tell them where the error lies and explain to them that there must have been something wrong with their website because the only thing that was required from me when registering was only email address and mobile number. Customer service asked me to resubmit documents and bank statements on the first deposit in order to correct the error, which I did. After that, they would get back to me when it was fixed.
The next day I notice that I can not log in anymore at the casino as they have suspended my account and accused me of fraud which is not at all true as the error is in their website. I have also sent in a video where I register as a new customer on a casino website that had the exact same error and the same error appeared on the profile page but they do not want to answer me.
I have proof behind me but they choose to brush it off and choose to stop answering me.
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