Hej Sha000,
Mange tak for din klage, og jeg er virkelig ked af at høre om dit problem med Sloto Stars Casino. Tillad mig at stille dig et par spørgsmål mere, før vi går videre.
Kan du oplyse, om din konto allerede er verificeret, og hvis ja, siden hvornår præcist? Hvilken slags bonus brugte du helt præcist - havde den et konkret navn? Hvornår har du sidst talt med casinoet, og hvad handlede det om?
Bemærk venligst, at kasinoet har en specifik betegnelse for $30-chippen: https://slotostars.com/casino/terms-and-conditions
Vær opmærksom på, at vilkår altid har forrang for enhver e-mail eller live chat information, da de er de officielle regler for kasinoet, da andre kilder kan være forkerte.
Ser frem til dit svar.
Med venlig hilsen
Nick
Hello Sha000,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Sloto Stars Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise if your account is already verified and if yes, since when exactly? What kind of bonus did you use exactly - did it have a concrete name? When was the last time you spoke to the casino and what was it about?
Please note that the casino has a specific term for the $30 chip: https://slotostars.com/casino/terms-and-conditions
Be advised that terms always prevails any e-mail or live chat information as they are the official rules of the casino as other sources may be incorrect.
Looking forward to your answer.
Regards,
Nick
Redigeret af en Casino Guru admin
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