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I deposited the money into my account and after more than 24 hours it has not reached my account

I spoke to support via chat but they don't respond and I sent more than 10 emails and didn't receive any response

Dear Nani25019,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Slots City Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Was it your first deposit in this casino using this particular payment method?
• Could you please share a screenshot from the cashier menu displaying the information available when you attempt to make a deposit using this method?
• Have you received any assistance from the casino yet?

I hope we will be able to help you to resolve this issue as soon as possible. Looking forward to hearing from you.

Best regards,

Tomas

This is the second time I deposit money into this account and in the same way.

I talked to support and sent all the proofs. They said they will send you an email when they find the solution.

I have not received any response yet.

This is my first deposit into this account.

You wrote earlier:

This is the second time I deposit money into this account and in the same way.

If this is your first deposit, and there is a warning from the casino regarding which networks can be used but you deposited using the wrong crypto network we might not be able to assist you and argue in your favor.

Kindly explain the discrepancy in your replies.

I'll wait for your reply.

This was the second deposit and I used the same method as the first deposit.

Could you please provide proof your previous (first) deposit using the same BEP20 address was a success?

I can no longer access my account

Thanks for the update.

Was there any withdrawable balance on your casino account?

Did the casino inform you about why your account was blocked?

If there is no proof you made a successful deposit in the casino using the same method, we must conclude your deposit was lost due to using the wrong network for deposits.

I'll await your reply.

Dear Nani25019,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

I do not have any balance in my account and I spoke to support to know the reason for closing my account but I do not receive any response. I cannot access my account until I send you proof of the first successful payment

Thanks for your reply.

Without evidence your previous deposit using the same payment method was successful we must conclude your deposit was lost due to the use of an incompatible network.

Please understand that we can’t penalize the casino for closing your account. Casinos, in general, have a right to restrict or even close players’ accounts if they suspect irregular play or other questionable activities or for no reason at all. 

Since there is no action we can take at this stage the complaint will be closed.

Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into issues with any online casino in the future.