Hej igen Shorty0321,
Ifølge beviserne modtaget af kasinoet, har du foretaget en indbetaling på $31 for at indløse bonussen NORULES275. Du har derefter anmodet om en udbetaling på $110, men da bonussen ikke kan udbetales (fratrukket saldoen på udbetalingstidspunktet), ville du ikke være berettiget til at hæve dette beløb.
Kasinoet har besluttet, at det ikke ønsker at fortsætte med at tilbyde sine tjenester til dig, hvilket jeg er bange for, er efter casinoets skøn, så længe de ikke tilbageholder midler, der skal betales til dig. Casinoet har oplyst, at de vil refundere dit indskud, så jeg tror, at dette kan være den mest retfærdige løsning i dette tilfælde. Kan du fortælle mig, om du finder dette acceptabelt?
Med venlig hilsen,
Adam
Hello again Shorty0321,
According to the evidence received by the casino, you have made a deposit of $31 in order to redeem the bonus NORULES275. You have then requested a withdrawal of $110, but as the bonus is non-cashable (deducted from the balance at the time of withdrawal) you would not be eligible to withdraw this amount.
The casino has decided that it does not wish to continue offering its services to you which is, I am afraid, at the discretion of the casino as long as they are not withholding funds that should be paid to you. The casino has stated that they will refund your deposit, so I think this may be the fairest solution in this case. Can you please let me know if you find this acceptable?
Kind regards,
Adam
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