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I would like to inform you that 12 days have passed since 01/18/2025, and my 3 active withdrawal requests for €500 each have not been credited. Their customer service is unacceptable. They keep responding with the same automated message.

Θα ήθελα να σας ενημερώσω οτι εχουν περάσει 12 ημέρες απο 18/01/2025 και δεν μου έχουν πιστώσει τα 3 ενεργά αιτήματα μου προς ανάληψη των 500€. Η επικοινωνία μαζί τους απαράδεκτη. Απαντούν συνέχεια το ίδιο, αυτοματοποιημένο μήνυμα.

Dear niknikolas,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals before?
• Could you please confirm that you have passed the KYC verification?
• Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Good evening,

No, the winnings did not come from a bonus. I have never made a withdrawal. I have not gone through KYC.

They didn't ask me.

Thanks

Καλησπέρα,

Οχι,τα κέρδη δεν ήρθαν απο bonus. Δεν εχω κάνει ποτέ ανάληψη. Δεν εχω περάσει απο KYC.

Δεν μου το ζήτησαν.

Ευχαριστώ

Good morning,

Will I have to wait a long time for you to tell me when I will get the money I won?

Also, my withdrawal requests are disappearing one by one, without the amount appearing in my balance. So they're stealing from me.

Καλημέρα,

Θα περιμένω πολύ για να μου πείτε πότε θα πάρω τα χρήματα που κέρδισα;

Επίσης εξαφανίζεται ενα ενα τα αιτήματα μου για ανάληψη, χωρίς βέβαια να εμφανίζεται το ποσό στο υπόλοιπο μου. Με κλέβουν δηλαδή.

Thank you for your reply, niknikolas. How many withdrawal requests do you currently see? Could you please post a screenshot of your withdrawal history here in this thread?

Also, have you tried contacting the casino regarding this issue? Please forward all the relevant communication between you and the casino to kristina.s@casino.guru. Alternatively, you can post it here. Thank you in advance.

Hi,

They started giving the first withdrawals.

Γειά,

Ξεκίνησαν να δίνουν τις πρώτες αναλήψεις.

Great news! I will keep this complaint open until you confirm your last withdrawal has been successful. Please keep me informed about any further developments.

Good morning! Ok, thank you.

Καλημέρα! Οκ ευχαριστώ

Dear niknikolas,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Good morning,

They keep putting money in.

Καλημέρα,

Συνεχίζουν να βάζουν χρήματα.

Could you please let me know if you have any pending withdrawals? How much money do you have remaining to withdraw?

Good evening,

I have 3 active withdrawals and the amount of €7000 remains.

Καλησπέρα,

Εχω 3 πόσα ενεργα προς ανάληψη και απομένει το ποσό των 7000€

It all seems to be going well. I recommend that we mark this case as resolved. If the casino ceases processing your withdrawals, you can always reopen this complaint. Please let me know if we can close this case for now.

Good morning,

Yes, let's close it and if any problems arise, I'll get back to you. Thank you very much for your service so far!

Καλημέρα,

Ναι ας την κλείσουμε και αν προκύψει κάποιο πρόβλημα θα επανέλθω. Ευχαριστώ πολύ για την εξυπηρέτηση ως τώρα!

Dear niknikolas,

Alright, thank you. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Kristina

Casino.Guru