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Well I made a deposit to my account of 300 Mexican pesos until there was everything correct after that I turned off my cell phone 20 minutes later I went back to the page to close my account and what was my surprise that someone else did not have that money what was used

Pues yo hice un deposito a mi cuenta de 300 pesos mexicanos hasta hay estaba todo correcto despues de eso apague mi celular alos 20 minutos despues me volvi a meter ala pagina para cerrar mi cuenta y cual fue mi sorpresa que ya no tenia ese dinero alguien mas lo via utlizado

Dear Jesus,

Thank you very much for submitting your complaint. I’m very sorry to hear about your problem. I am not sure I understand your issue properly. Could you describe what happened in more details, please? Do you have a suspicion, that someone else used your account? Or your deposit wasn’t credited to your player’s account?

Have you tried contacting the casino regarding this issue? Could you please forward any relevant communication between you and the casino to kristina.s@casino.guru? Thank you very much in advance for your reply.

Best regards,

Kristina

Dear Jesus,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.