Hej, kære casino repræsentant. Jeg er glad for, at du svarede, på trods af at dit svar indeholder fordrejede oplysninger om: begivenhedernes rækkefølge (hvad og hvordan det var og i hvilken rækkefølge).
Du skriver: "Det er ikke den første dag, vi har kommunikeret med denne spiller, og vi holder altid kontakten." --- - - - - - - - - - - - - - - - - - - - - Al vores kommunikation med dig blev reduceret til at sende et brev til din adresse med "krav om at returnere mine gevinster" og dit afslag at returnere midlerne. Og med supportchatoperatøren et par gange, og så "i begyndelsen af begivenheder".
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Lad os starte i rækkefølge: så ingen har det falske indtryk, at jeg blev advaret, før jeg foretog et tilfældigt køb af en bonusrunde til 9000 - det er ikke sandt....
Det var jo netop et uheld, en engang og den eneste, der på en eller anden måde påvirkede ændringen i saldoen på spillekontoen.
Du skrev ovenfor: * "Spilleren beskriver selvstændigt, at der var en advarsel, dvs. han blev informeret om, at det var forbudt at placere væddemål over det maksimalt tilladte, men han lavede stadig 9000 st (glemte den tidlige advarsel) og vandt på dette
Efter at have overskredet saldoen til næsten 200 tusinde, var spilleren i stand til at fortsætte spillet for 600 tusind+.
Vi vil gerne henlede din opmærksomhed på, at det maksimale beløb i fremtiden ikke overstiger 150 rubler (dette betyder, at spilleren vidste om indsatserne og forsøgte at tage en risiko).
I denne situation kan vores team ikke acceptere, at den beskrevne situation var en "ulykke".**"
Jeg svarer dig: Et skilt med information om overskridelse af den maksimalt tilladte indsats dukkede op helt i begyndelsen af omsætningen af gevinster fra gratis spins - i begyndelsen af min rejse i PlaynGo-udbyderen, LEGACY OF DEAD spilleautomat og begrænset yderligere rotation - dette var ikke rettet (i begyndelsen var det..... - bare et tegn). For mit vedkommende kan jeg ikke forstå, hvad du præcist snakker om? At jeg blev advaret?
Og efter et tilstrækkeligt antal timers spil: helt at glemme, at det er umuligt at købe en bonusrunde, da det er dyrt. Da jeg spillede PRAGMATIC spilleautomaten, købte jeg af glemsomhed en runde til 9000. I det øjeblik jeg trykkede på købsknappen, dukkede der en inskription op om, at buddet var overskredet. Men der var ikke noget, jeg kunne gøre, da bonusrunden allerede var startet, og jeg var ikke begrænset til at købe denne runde/bonus til gratis spins. Hvis jeg i det tidligere tilfælde, hos Play n Go-udbyderen, blev smidt ud af spillet, da indsatsen blev hævet, så skete det desværre ikke i PRAGMATIC. Umiddelbart efter at have gennemført bonusspillet pragmatisk, kontaktede jeg supportchatten. Dette var min første besked til supportchatten, såvel som den sidste om at overskride buddet. og jeg var bange for, at mit spil var slut på grund af dette køb af en runde gratis spins. Supportchatoperatøren beroligede mig og sagde, at jeg ikke skulle bekymre mig, alt ville være i orden, hvis det ikke skete igen,,, gav mig lov at fortsætte med at spille... dette var den eneste utilsigtede overtrædelse fra min side, som jeg straks rapporterede til mine medarbejdere. Jeg vil gerne henlede din opmærksomhed på, at efter at have kommunikeret med supportchatoperatøren, var der ikke flere overtrædelser fra min side. fordi de ikke var der, før de kontaktede supportchatten... grundet oversættelsens kompleksitet, gentager jeg endnu en gang: efter at have købt bonusrunden, fik jeg at vide i chatten: spil videre og vigtigst af alt ikke bryd indsatsen , der skete ikke noget frygteligt, fortsæt spillet.
Dette køb er min eneste utilsigtede overtrædelse. Hvilket jeg straks rapporterede. Når alt kommer til alt, siger du selv, at dette ikke annullerer gevinsten for én overtrædelse} * "Vi annullerer ikke gevinster for en mindre væddemålsovertrædelse, dette sker, faktisk, personalet advarer simpelthen spillerne og beder dem om ikke at overtræde væddemålsreglerne længere."*
Hvis du siger, at jeg havde en ond hensigt med at købe en bonusrunde og med vilje overskride indsatsen. Så forklar mig venligst: hvorfor så, efter at have købt bonusrunden, kontaktede jeg supportchatten og informerede operatøren om det og bad ham om at hjælpe mig på grund af denne ubehagelige situation???
Det er tydeligt her, at alt er gennemsigtigt og ærligt fra min side, og der var ingen hensigt, men bare et uheld!
////Og det er det du taler om, jeg forstår det ikke??
*"(Da det var en bonus uden indskud, blev spillet afskrevet, og en ny bonus blev tildelt med samme mulighed for at spille uden at overtræde væddemålsreglerne.)"*----vær venlig ikke at vildlede nogen: hverken i kasinoet, heller ikke i min profil, eller til min e-mail fra dig kom der intet, og vi havde ikke en samtale om det!
Hello, dear casino representative. I am glad that you answered, despite the fact that your answer contains distorted information about: the order of events (what and how it was and in what sequence).
You write: "It's not the first day we've been communicating with this player and we always stay in touch." --- - - - - - - - - - - - - - - - - - - - - - - All our communication with you was reduced to sending a letter to your address with "demands to return my winnings" and your refusal to return the funds. And with the support chat operator a couple of times, and then "at the very beginning of events".
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Let's start in order: so that no one has the false impression that I was warned before I made a random purchase of a bonus round for 9000 - this is not true ....
After all, it was exactly an accident, a one-time and the only one that somehow affected the change in the balance of the gaming account.
You wrote above: * "The player independently describes that there was a warning, i.e. he was informed that it was forbidden to place bets above the maximum allowed, but he still made 9000 st (forgetting about the early warning) and won on this
Having exceeded the balance to almost 200 thousand, the player was able to continue the game for 600 thousand+.
We would like to draw your attention to the fact that in the future the maximum amount does not exceed 150 rubles (this means that the player knew about the bets and tried to take a risk).
In this situation, our team cannot agree that the described situation was an "accident".**"
I answer you: A sign with information about exceeding the maximum allowable bet appeared at the very beginning of the wagering of winnings from free spins - at the beginning of my journey in the PlaynGo provider, LEGACY OF DEAD slot machine and limited further rotation - this was not fixed (at the very beginning it was..... - just a sign). For my part, I can't understand what exactly are you talking about? That I was warned?
And after a sufficient number of hours of play: completely forgetting that it is impossible to buy a bonus round, since it is expensive. Playing the PRAGMATIC slot machine, out of forgetfulness, I bought a round for 9000. At the moment when I pressed the purchase button, an inscription appeared that the bid was exceeded. But there was nothing I could do since the bonus round had already started and I was not limited to buying this round/bonus for free spins. If in the previous case, with the Play n Go provider, I was thrown out of the game when the bet was raised, then, unfortunately, this did not happen in PRAGMATIC. Immediately after completing the bonus game in pragmatic, I contacted the support chat. This was my first message to the support chat, as well as the last about exceeding the bid. and I was afraid that my game was over because of this purchase of a round of free spins.The support chat operator calmed me down and told me not to worry, everything would be fine if it didn't happen again,,, allowed me to continue playing... this was the only accidental violation on my part, which I immediately reported to my employees. I would like to draw your attention to the fact that after communicating with the support chat operator, there were no more violations on my part. because they weren't there before contacting the support chat... due to the complexity of the translation, I repeat once again: after buying the bonus round, I was told in the chat: play on and most importantly do not break the bet, nothing terrible happened, continue the game.
This purchase is my only accidental violation. Which I immediately reported. After all, you say yourself that this does not cancel the winnings for one violation} * "We do not cancel winnings for one minor betting violation, this happens, indeed, the staff simply warns the players and asks them not to violate the betting rules anymore."*
If you say that I had some malicious intent to buy a bonus round and intentionally exceed the bet. Then please explain to me: why then, after buying the bonus round, I contacted the support chat and informed the operator about it, asking him to help me because of this unpleasant situation???
It is obvious here that everything is transparent and honest on my part and there was no intent, but just an accident!
////And that's what you're talking about, I don't understand??
*"(Since it was a no deposit bonus, the game was written off, and a new bonus was awarded with the same opportunity to play without violating the betting rules.)"*----please do not mislead anyone: neither in the casino, nor in my profile, nor to my email from you nothing came, and we didn't have a conversation about it!
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