Kære Burton1104,
Tak for dit svar.
Jeg er dog bange for, at du ikke har besvaret mine tidligere spørgsmål, og der er også dukket et par nye op.
" Hvor meget er blevet udbetalt til din betalingsmetode, og hvad er det aktuelle omstridte beløb?
Blev/er yderligere betalinger foretaget i overensstemmelse med casinoets vilkår og betingelser? Hvis ja, og casinoet opfylder sine regler for udbetalinger, kan jeg så overveje problemet løst, eller er der andet, jeg kan hjælpe dig med?
Hvis der er en resterende saldo, som du gerne vil hæve, eller der er aktive afventende hævninger, vil du så have, at jeg venter, indtil hele beløbet er trukket helt, eller jeg kan afslutte sagen?
Hvis du af en eller anden grund ikke ønsker at give nogle oplysninger offentligt, så lad mig det vide, og jeg vil markere dit indlæg som "følsomt", så skjult for offentligheden og kun synligt for de involverede. Intet problem. "
Ud over:
- Hvis jeg forstår det rigtigt, blev du VIP-medlem for nylig, så kun standardudbetalingsgrænser anvendes på din konto, og du blev informeret om det
- En del af dine gevinster gik tabt ved at spille
- Intet tyder på, at kasinoet ikke overholdt dets regler, og da nogle af udbetalingerne blev forsinkede, var det forårsaget af en tredjeparts betalingsudbyder, som kasinoet ikke kan påvirke
- Ved at anmode om en udbetaling med en anden betalingsmetode, accepterede du dens behandlingstid
Hvorfor anmodede du om en udbetaling via en anden betalingsmetode, hvis du ved, at det er bedre/hurtigere via MiFinity? Jeg er bange for, at det så ikke giver mening at klage over det.
Når der var en aktiv saldo på din konto, og kasinoet behandlede dine sidste udbetalinger normalt, blev de så behandlet inden for de tidsrammer, der er angivet i dets vilkår og betingelser eller afsnit, der forklarer betalinger?
Hvis du kunne gætte, hvor meget kasinoet var i stand til at betale dig om måneden (cirka), hvor meget ville du så sige, det var?
Det er en branchestandardregel, at online casinoer i gennemsnit betaler €10.000 om måneden, og vi accepterer det fuldt ud. Hvis kasinoet var i stand til at udbetale et sådant beløb pr. måned, kan jeg slet ikke se et problem der. Så hvis det var sådan, kan jeg så betragte sagen som afsluttet?
Ydermere, hvis en del af dine gevinster gik tabt ved at spille i casinoet, mens casinoet overholdt sine behandlingstider for udbetalinger, eller det ikke kunne påvirke processen - det var ikke casinoets skyld - desværre ville intet online casino have returneret det tabte gevinster.
Sidst men ikke mindst bedes du bemærke, at hvis du undlader at besvare mine spørgsmål tilstrækkeligt og klart, vil klagen blive lukket/afvist på grund af manglende samarbejde fra din side.
Tak for din forståelse. Ser frem til at høre klare svar fra dig.
Dear Burton1104,
Thank you for your reply.
However, I am afraid you have not answered my previous questions, and also, a few new ones arose.
"How much has successfully been paid out to your payment method, and what is the current disputed amount?
Were/Are further payments made in accordance with the casino's Terms and Conditions? If yes, and the casino meets its rules for withdrawals, can I consider the issue sorted out, or is there anything else I can help you with?
If there is any remaining balance that you would like to withdraw or there are active pending withdrawals, would you like me to wait until the whole amount is completely withdrawn, or I can close the case?
If you do not want to provide some information publicly for some reason, please, let me know, and I will mark your post as "sensitive", so hidden from the public, and visible only to the involved. No problem."
In addition:
- If I understand it correctly, you became a VIP member recently, so only standard withdrawal limits are applied to your account, and you were informed about it
- Part of your winnings were lost by playing
- Nothing indicates that the casino did not comply with its rules, and when some of the withdrawals were delayed, it was caused by a 3rd party payment provider, which the casino cannot influence
- By requesting a withdrawal by a different payment method, you accepted its processing times
Why did you request a withdrawal via another payment method if you know that it is better/faster via MiFinity? I am afraid that then it does not make sense to complain about it.
When there was an active balance in your account and the casino was processing your last withdrawals normally, were they processed within the time frames stated in its Terms and Conditions or sections explaining payments?
If you could guess how much was the casino able to pay you per month (approximately), how much would you say it was?
It is an industry-standard rule that online casinos pay €10,000 per month on average, and we fully accept it. In case the casino was able to pay out such an amount per month, I cannot see an issue there at all. So, if it was like that, can I consider the matter closed?
Furthermore, if any portion of your winnings were lost by playing in the casino, while the casino met its processing times for withdrawals or it could not influence the process - it was not the casino's fault - unfortunately, no online casino would have returned the lost winnings.
Last but not least, please note if you fail to respond to my questions sufficiently and clearly, the complaint will be closed/rejected due to non-cooperation on your side.
Thank you for your understanding. Looking forward to hearing clear answers from you.
Redigeret af en Casino Guru admin
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