Hej, jeg har brug for hjælp fra Guru-teamet, på trods af anmeldelserne tog jeg stadig risikoen ved at foretage en indbetaling på dette casino for at hæve de penge, jeg tidligere havde vundet fra bonussen uden indskud. Der var ingen problemer fra min side, jeg tjekkede dette med supporttjenesten, bekræftede kontoen fuldt ud og modtog derefter et brev fra KYC om, at jeg skal give dem bankoplysninger om mig selv, hvad? Hvorfor har de brug for mine bankoplysninger, og jeg bor i CIS, banker her giver ikke sådanne oplysninger, jeg foretog ikke en indbetaling fra et bankkort og krævede ikke hævning til det, hvorfor har de brug for mit bankkort? Ethvert forsøg på at kontakte KYC er meningsløst, de ignorerer systematisk e-mailen, da de forsøgte at gøre dette for at bekræfte kontoen, men så selv fandt de nødvendige dokumenter. Jeg er tydeligvis ikke den første klient fra CIS, de kender situationen i vores lande meget godt, så de prøver ikke at betale spillerne deres gevinster?
Tidligere havde jeg allerede ventet 3 dage på tilbagetrækning af midler, men de ignorerede mig, indtil jeg begyndte at skrive til supporttjenesten, efter nogen tid modtog jeg denne besked fra KYC.
Hvis vi taler om Piastrix, som jeg anmodede om en hævning til, og hvorfra jeg foretog en indbetaling, er der ingen oplysninger, der bekræfter mit bopæl, selvom kontoen er verificeret.
Hello, I need help from the Guru team, despite the reviews, I still took the risk of making a deposit at this casino in order to withdraw the money I had previously won from the no deposit bonus. There were no problems on my part, I checked this with the support service, fully verified the account and then received a letter from KYC saying that I must provide them with banking information about myself, what? Why do they need my banking information, and I live in the CIS, banks here do not provide such information, I did not make a deposit from a bank card and did not require withdrawal to it, why do they need my bank card? Any attempt to contact KYC is pointless, they systematically ignore the email, as they tried to do this to verify the account, but then found the necessary documents themselves. I’m clearly not the first client from the CIS, they know the situation in our countries very well, so they are trying not to pay the players their winnings?
Previously, I had already waited 3 days for the withdrawal of funds, but they ignored me until I started writing to the support service, after some time I received this message from KYC.
If we are talking about Piastrix, to which I requested a withdrawal and from which I made a deposit, there is no information confirming my place of residence, even if the account is verified.
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