Solcasino.io - Spillerens tilbagetrækning er forsinket på grund af KYC.

On November 2nd asked for withdrawal and it was declined, following with request to pass KYC. I provided all documents, support told to wait 10 days as they need to review my documents. After that time they said wait one week more. Today I still havent received any update regarding my account and they are not communicating me through live chat.

Hello antkoncius,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Solcasino.io Casino. Please allow me to ask you a few more question before we would move forward.

• Could you please advise since when exactly is the verification process ongoing?
• Which documents have been already approved and which ones not?
• When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

First of all I wish to update amount - it is 33 solana (around 8000 usd at the moment).

Since 2nd of November is outgoing. Until then they havent requested any of the documents. I provided my ID, proof of address and done liveness check.

Yesterday, in the evening they started to communicate again. Now I was told to check back on Monday.

Here is their latest response today:

It means your account has broken our terms and conditions, could be from multi accounting or other forms of cheating, unfortunately we cannot give the exact reasons to protect the casino from being taken advantage from.

I am sure I havent violated any of their terms and conditions. Despite that, how can they confiscate my funds?

Hello antkoncius,

Would it be possible for you to forward the full email from the casino directly, rather than copying it here? Kindly send it to nikolas.b@casino.guru for further review.

Looking forward to your response.

Best regards,

Nick

Dear antkoncius,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.