Jeg har kun nogensinde foretaget indskud i dette kasino.
I alt 3 indskud på kontoen.
Med mit sidste indskud var jeg relativt heldig og kunne vinde omkring 300-400 euro. I stedet for at hæve pengene blev jeg engageret i en af de ugentlige turneringer (Weekly Cash Race).
Jeg vandt tredjepræmien i det ugentlige kontantløb fra den 18. oktober 2023 kl. 11.00, hvilket var 400 euro.
I stedet for at trække denne præmie tilbage, som er væddemålsfri, og jeg kunne have trukket tilbage med det samme, tilmeldte jeg mig det næste ugentlige kontantløb (det er obligatorisk at tilmelde sig manuelt) og begyndte at satse 0,5 Euro-væddemål for at kvalificere mig og forhåbentlig vinde endnu en præmie.
Jeg tjekkede min placering i turneringen et par timer før afslutningen af turneringen, og jeg var på 3. pladsen, hvilket betyder, at jeg ved turneringens afslutning skulle modtage en præmie på 400 euro igen.
Turneringen sluttede kl. 09:00 UTC i dag, og jeg modtog ikke de 400 euro til min konto.
Jeg troede, det måske var en fejl i systemet, så jeg opdaterede hjemmesiden flere gange og ryddede historik/cache osv... men bonussen blev stadig ikke krediteret min konto.
Jeg kontaktede live support.
Jeg sagde:
"Hej Agnes,
Jeg var tredjepladsen i Weekly Cash Race-turneringen, som sluttede for 5 minutter siden. Sidste gang var jeg også tredje og modtog 400 Euro-præmien kl. 09:00, da turneringen sluttede.
Jeg har ikke modtaget nogen præmie på min konto endnu, kan du venligst tjekke dette og kreditere mig de 400 euro?
Jeg var nummer 3 i turneringen og spillede med mine midler for at kvalificere mig til dette, midler som jeg var i stand til at trække tilbage. "
Deres svar:
"At modtage bonusser er ikke tilgængelige for dig pr. administrationens beslutning, da forholdet mellem dine bonusser og dine indskud er højt. Du kan kun spille for dine rigtige penge (indskudte penge), foretage væddemål med rigtige penge og hæve dine gevinster.
Jeg er ked af dette"
Jeg sagde:
"okay, men jeg havde kvalificeret mig til turneringen med penge, som jeg kunne have udbetalt, men snarere spillet i kasinoet! Og jeg nåede rang 3, hvilket var en præmie på 400 euro, ved at satse 0,50 cent med penge, jeg kunne hæve. Jeg forstår hvis du vil udelukke mig fra fremtidige turneringer eller bonuskampagner, men jeg brugte alle mine penge på at kvalificere mig til turneringen, og det er ikke rimeligt at tage præmien væk nu! Jeg har heller aldrig modtaget en e-mail om denne beslutning! Det er skandaløst! "
Hun svarede:
"Carlos, jeg forstår dine følelser. Denne beslutning om din konto blev truffet i går, det vil sige efter din turnering. Hvis du kontaktede os i går, kunne din præmie tilføjes, men nu er det desværre umuligt."
Husk, at jeg kun lavede væddemål, der kvalificerede sig til turneringen med rigtige penge, som jeg kunne trække tilbage.
Husk også, at jeg har foretaget tre indbetalinger i dette casino og aldrig en eneste gang trukket nogen penge tilbage.
Jeg tilmeldte mig turneringen manuelt og havde ingen begrænsning for at tilmelde mig turneringen. Yderligere kunne jeg se mine fremskridt i turneringen hele ugen, indtil det sidste, og jeg modtog aldrig nogen information om, at jeg ikke længere er i stand til at spille i turneringer.
Jeg mistede saldoen på 500 euro for rigtige penge, som jeg kunne have hævet ved at spille for turneringen. Jeg synes, det er skandaløst, at de "besluttede" et par timer før at vinde præmien, som jeg vandt retfærdigt, at jeg ikke længere er berettiget, især når jeg ikke én gang har foretaget en udbetaling, og kun har indskudt. Dette ligner meget en fidus for mig, og jeg vil gerne have den 400 Euro satsningsfri bonus, som jeg er berettiget til.
Turneringslink: https://www.spinfever.com/tournaments/weekly-cash-race
I have only ever made deposits in this Casino.
A total of 3 deposits in the account.
With my last deposit I was relatively lucky and was able to win around 300-400 Euros. Instead of withdrawing the money I got engaged in one of the weekly tournament (Weekly Cash Race).
I won the third prize in the Weekly Cash Race from 18 Oct 2023, 11:00, which was 400 Euros.
Instead of withdrawing this prize, which is wager free and I could have withdrawn instantly, I opted in for the next Weekly Cash Race, (it is mandatory to manually opt in) and started betting 0.5 Euro bets to qualify and hopefully win another prize.
I checked my ranking in the tournament a few hours before the end of the tournament, and I was 3rd place, meaning I was meant to receive by the end of the tournament a prize of 400 Euros again.
The tournament ended at 09:00 AM UTC today, and I did not receive the 400 Euros to my account.
I thought its perhaps a bug in the system, so I refreshed the website multiple times and cleared history/cache etc... but the bonus was still not credited to my account.
I contacted the live support.
I said:
"Hey Agnes,
I was third place in the Weekly Cash Race tournament which ended 5 minutes ago. Last time I was also third and received the 400 Euro prize at 09:00 AM when the tournament ended.
I have not received any prize to my account yet, could you please check this, and credit me the 400 Euros?
I was rank 3 in the tournament, and played with my funds to qualify for this, funds which I was able to withdraw. "
Their response:
"Receiving bonuses are not available for you per administration's decision as the ratio of your bonuses to your deposits is high. You can play only for your real money (deposited money), make real money bets and withdraw your winnings.
I'm sorry about this"
I said:
"kay, but I had qualified for the tournament with money that I could have withdrawn, but rather played in the casino! And I reached rank 3, which was 400 Euro prize, by betting 0.50 cent bets with money I could withdraw. I understand if you want to exclude me from future tournaments or bonus promotions, but I spent all my money to qualify for the tournament, and its not fair to take the prize now away! Also I never received an email about this decision! This is outrageous!"
She replied:
"Carlos, I understand your feelings. This decision about your account was made yesterday, that is, after your tournament. In case you contacted us yesterday, your prize could be added, but now, unfortunately, it's impossible."
Keep in mind that I only made bets that qualified for the tournament with real money, which I could withdraw.
Keep also in mind that I have made three deposits in this casino and never ever once withdrawn any money back.
I opted in the tournament manually, and had no restriction to opt in the tournament. Further more I was able to see my progress in the tournament all week, until the very end, and never received any information that I am no longer able to play in tournaments.
I lost the 500 Euro real money balance which I could have withdrawn by playing for the tournament. I think its outrageous that they "decided" a few hours before winning the prize which I won fairly that I am no longer eligible, specially when I have not once made a withdrawal, and only deposits. This looks very much like a scam to me, and I want the 400 Euro wager free bonus which I am entitled to.
Tournament link: https://www.spinfever.com/tournaments/weekly-cash-race
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