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Despite numerous withdrawal attempts, I have never been able to withdraw.

I've tried multiple solutions but nothing.

The payment goes to "pending" and there is no way to withdraw.

They asked me to send an identity card, credit card and a bill in my name for the withdrawal !!!

help me thanks

Nonostante i numerosi tentativi di prelievo, non sono mai riuscito a prelevare.

ho provato più soluzioni ma nulla.

Il versamento va su "in sospeso" e non c’è verso di ritirare.

Mi hanno chiesto di mandare carta d’identità, carta di credito è una bolletta a mio nome per il prelievo!!!

aiutatemi voi grazie

Dear Matteo,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawals. Could you please advise if it has been your first withdrawal request in this casino? When did you request for your withdrawal?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account, especially if it’s your first withdrawal or you’re withdrawing a bigger amount of money. Looking forward to hearing from you. Thank you in advance.

Best regards,

Nick

Great for the moment it seems to be moving forward, I wait and update you

Ottimo per il momento sembra stia andando avanti , aspetto e vi aggiorno

Dear Matteo,

I'm happy to hear that. I will now extend the timer by 7 days. Keep us updated.

Best regrads

they refused me the withdrawal, telling me as attached.

I ask you to kindly help me and tell if it is a fraud.

mi hanno respinto il prelievo dicendomi come da allegato.

vi chiedo di aiutarmi cortesemente e capire se si tratta di una frode.

Additional message from the player:

"Despite all the attempts made and the documents sent they continue to refuse me the withdrawal of 730 €.they ask me to send documents like credit card and utility bills.

I ask you to help me I have been constantly trying to withdraw my money for about 2 weeks!"

Please understand that KYC account verification is a very important and essential process, during which casino makes sure that the money is sent to the rightful owner. None of the serious casinos takes KYC lightly and it might take few working days completing this thorough procedure. If all the data is correct, there should be no reason for the casino to delay your withdrawal. The most important is to send all the required documents. I can assure you that it usually takes much more time than 2 weeks, just be patient. Please let us know when you will send all the required documents to the casino.

Best regards,

Nick

I wanted to make sure that those requested documents are not used for other purposes, as they asked me for a bill with the address and credit card

Let me know if there are any risks in this

Volevo assicurarmi che quei documenti richiesti non siano utilizzati per altri scopi,visto che mi hanno chiesto una bolletta con il domicilio e la carta di credito

Fatemi sapere se ci sono rischi in questo

There should't be any risk to do it. They require these documents in 99% of online casinos to verify the player and send the money to the rightful owner. Many people take advantage of casino systems that's why the verification is so strict.

Ok then I will send the necessary documents thank you very much!

Ok allora invierò i documenti necessari grazie infinite!

Please let us know if there will be any update regarding the case. For now we will set the timer on you for 7 days to see how the situation escalates.

Dear Matteo,

Is there any update regarding your case? Please note, if you will fail to respond to us within next 7 days, your complaint will be rejected.

Best regards,

Nick

They took all my money by replying to the photo you see attached.

I'm desolated!

let me know what to do

Mi hanno preso tutti i soldi rispondendo alla foto che vedete in allegato.

Sono desolato!

fatemi sapere cosa devo fare

Dear Matteo,

Could you advise if you have made bets of 5€ or above? Can you please send us your betting history while you were playing with bonus money?

I also wagered € 50 when I had € 3000 in cash.

and forced me to keep playing

Ho scommesso anche 50€ euro quando avevo 3000€ di cassa.

e mi obbligava a continuare a giocare

Dear Matteo,

In case you were playing with higher bets than 4.50€, the casino had right to confiscate your winnings as you have breached the casino terms. Did you receive at least your deposit back from them?

They gave me back 50 €. I deposited 170 €.

Mi hanno restituito 50€.Io ne ho depositati 170€.

Dear Matteo,

Did you deposit 170€ at once or 50€ was your last deposit. In case of breaching terms it is usual that the casino sends back only the last deposit - as it's the deposit which you used to breach the terms and the rest was lost fairly.

Dear Matteo,

We haven't receive any answer from you. Please note, if you will fail to answer us within the next 7 days, your complaint will be rejected.

Best regards,

Nick

Dear Matteo,

As we haven't hear anything from you for 2 weeks, you complaint will be now rejected.