Spin247 Casino - Spilleren oplever et uspecificeret problem.

Does that mean then that I can't draw because I'm Brazilian? 🙁

Quer dizer então que não consigo sacar por ser brasileiro? 🙁

Dear lipecrixusagron,

Thank you very much for submitting your complaint. I’m really sorry to hear about your issue with Spin247 Casino. I’m afraid, I will need more information regarding your problem. Please could you elaborate? I will be waiting for your reply patiently.

Best regards,

Nick

My wife (the account holder) and I made an approximate amount of R$360.

And in the withdrawal field, at first, there was no option to withdraw the money until I proved KYC. Anyway, I sent all the documents and the second part of it has not yet been verified. But recently the withdrawals tab opened, only in crypto, but when I try to withdraw the platform does not let me choose the options to proceed with the withdrawal.

Minha mulher(a titular da conta) e eu fizemos um valor aproximado de R$360.

E no campo de saque, a princípio, não aparecia a opção de sacar o dinheiro até que eu comprovasse KYC. Enfim, mandei todos os documentos e a segunda parte dele até então não foi verificada. Mas recentemente a aba de saques abriu, só que, apenas em crypto, mas quando tento sacar a plataforma não me deixa escolher as opções pra seguir em frente com o saque.

Dear lipecrixusagron,

Please note that using a 3rd party payment method in the casino (not your own) is strictly against the casino terms so if the casino would decide to void any balance from your account and close it, we can do basically nothing against it as you breached the terms.

Can you please advise since when is the verification ongoing?

Good morning.

In my wife's case, she did the rollover, I believe it was on the same day. Then he told me he didn't know how to withdraw and asked for help with the documents. So since then I've been trying to solve this problem. I guess just playing together and trying to work it out doesn't make me violate something, does it? 😕

Anyway, until then I know that no document we sent was accepted, because we still don't have a document for water, energy, etc.. only for deliveries like Avon, express, but, none of them worked so far. Lately I received an email saying that withdrawal releases after depositing. But she fears depositing something and continuing with the same problem.

Can you tell me if you only accept exactly, water bill, energy only? Because the others we sent have all the evident data.

Another point is that before the Loot Tab did not open, now it opens, but the second option that I believe is in crypto is "unselectable".

Note: all documents were directed with the name of the holder.

Bom dia.

No caso minha mulher fez a conta, fez o rollover creio que no mesmo dia. Aí me disse que não sabia como sacar e pediu ajuda com os documentos. Então desde então tô tentando resolver esse problema. Creio que apenas jogar juntos e tentar resolver não me faz violar algo, faz? 😕

Enfim, até então sei que nenhum documento que mandamos foi aceito, pois não temos ainda documento de água, energia, etc.. apenas de entregas como Avon, express, mas , nenhum deu certo até então. Ultimamente recebi um e-mail dizendo que saque libera depois de depositar. Mas ela teme depositar algo e continuar com o mesmo problema.

Sabem me dizer se só aceita exatamente, conta de água, energia apenas? Pois os outros que mandamos tem todos os dados evidentes.

Outro ponto é que antes a Aba de saque nem abria, agora abre, mas a segunda opção que creio que seja em crypto fica "inselecionavel".

Obs: todos os documentos foram direcionados com o nome da titular.

Dear lipecrixusagron,

To clarify as it is a little unclear for me - you submitted your complaint in your wife's name as she is the one who has issue with the casino? Do you have an account in the casino as well? Since when is the verification ongoing?

Please note that we are not the casino so I can't tell you which exact documents do the casino accepts.

Dear lipecrixusagron,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.