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I made a withdrawal request for the amount of 1755.0 on 08/08 in the afternoon. I waited for the processing period of 3 business days after the request date, as indicated by the casino’s chat support. However, after this period, nothing happened, and there was still no deposit. When I contact chat support, I get the same response—that I need to be patient because they are experiencing withdrawal delays and that it will be resolved soon. Today, on 08/14, I contacted them again and received the same response. I would like to know if this casino is really reliable or if it’s just a scam, so I don't waste my time and energy trying to withdraw money that will never come to me.

Fiz uma solicitação de retirada no valor de 1755,0 dia 08/08 no período da tarde, aguardei o prazo de processamento de 3 dias úteis após o dia da solicitação conforme foi indicado pelo chat do cassino, porém ao passar desse prazo nada ocorreu, não houve depósito ainda. Quando entro em contato com o chat a resposta que eu tenho é a mesma, que tenho que ter paciência porque estão com atrasos no saque, e que logo irá dar certo. Hoje dia 14/08 entrei em contato novamente e tive a mesma resposta. Gostaria de saber se esse cassino realmente é confiável ou se é só um golpe, pra eu não perder meu tempo e energia tentando sacar algo que não virá pra mim

Dear alannasilvalima1,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests. 

That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint. 

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.  

Thank you in advance for your patience and understanding.  

Best regards, 

Veronika

Good afternoon, today at 07:00 am I received my withdrawal requested on 08/10, the one for 08/08 was denied for some reason, but I'm still happy. The casino is good, it doesn't crash, the games are great. The only thing you need to improve on is the processing of the withdrawal so that it doesn't take as long as it did, I believe that 3 working days would be enough for this processing. Thank you!

Boa tarde, hoje as 07:00hrs da manhã recebi meu saque solicitado dia 10/08, o referente ao dia 08/08 por algum motivo foi negado, mais estou feliz ainda assim. O cassino é bom, não trava, os jogos são ótimos. A única questão em que vocês precisam melhorar seria realmente no processamento do saque para que não seja tão demorado quanto esse foi, acredito que os 3 dias úteis seriam o suficiente pra esse processamento. Obrigada!

I'm glad to hear that you received at least a part of your winnings.

Have you tried requesting a new withdrawal, after the one from 08/08 was canceled?

Dear alannasilvalima1,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.