Jeg starter fra begyndelsen.
Jeg fandt dette casino på askgamblers.com . Jeg spillede på næsten alle online casinoer, så jeg huskede ikke, om jeg havde en konto der. Jeg forsøgte at oprette en, men det viste sig, at der allerede eksisterer en konto med denne e-mail. Jeg gendannede min adgangskode og lavede en indbetaling, der var 3 indbetalinger på 20 euro. Til sidst vandt jeg 436 euro og forsøgte straks at foretage en hævning, men det blev blokeret. Jeg kontaktede support, og han fortalte mig, at min konto var blokeret for multi-konto (På trods af det faktum, at jeg roligt lavede 3 indbetalinger, og jeg er sikker på, at dette er min eneste konto, har jeg kun én e-mail til alle online casinoer for at undgå multi- konto). Supporten bad mig tage et billede af mig + mit pas + et stykke papir, hvilket jeg straks gjorde. Herefter ventede jeg ca. 5 dage, hver dag spurgte jeg om der var oplysninger, hvortil der hver gang blev givet, at jeg ville få besked. I dag 04/03/2024 blev min konto forbudt uden nogen meddelelse, jeg kontaktede support, han talte til mig, som om jeg var 100% skyldig, han bad om at dele oplysninger for en belønning (????). Hvortil jeg svarede, at jeg ikke har den mindste anelse om, hvordan jeg er anklaget for multi-konto. Jeg sagde, at jeg var klar til at gøre, hvad jeg kunne for at løse denne situation. Men han svarede, at jeg ikke ville hjælpe, så han lukkede sagen. Jeg sagde, at jeg var klar til at gøre, hvad jeg kunne for at løse denne situation. Men han svarede, at jeg ikke ville hjælpe, så han lukkede sagen. Samtidig blokerede han min chat. Jeg var i stand til at få adgang til chatten fra en anden webbrowser. Jeg spurgte, om han blokerede min chat (fordi jeg var meget overrasket), han svarede positivt og sagde, at han også ville blokere denne chat. Nu ignorerer de mig. Som jeg sagde tidligere, er jeg klar til at give de nødvendige data for at hæve mine gevinster. Jeg har kun én konto på spinarium.com og kan bekræfte alle data. Desværre havde jeg ikke tid til at tage et billede af chatten, da han skrev til mig om belønningen, og at jeg ikke vil hjælpe, men jeg er sikker på, at du får adgang til denne chat.Men jeg har en video af hele chatten før forbuddet. Klar til at levere det efter behov.
I'll start from the beginning.
I found this casino on askgamblers.com. I played in almost all online casinos, so I didn’t remember if I had an account there. I tried to create one, but it turned out that an account with this email already exists. I recovered my password and made a deposit, there were 3 deposits of 20 euros. In the end, I won 436 euros and immediately tried to make a withdrawal, but it was blocked. I contacted support and he told me that my account was blocked for multi-account (Despite the fact that I calmly made 3 deposits and I am sure that this is my only account, I have only one email for all online casinos to avoid multi-account). The support asked me to take a photo of me + my passport + a piece of paper, which I immediately did. After that, I waited about 5 days, every day I asked if there was information, to which each time the answer was given that I would be notified. Today 04/03/2024 my account was banned without any notification, I contacted support, he spoke to me as if I was 100% guilty, he asked to share information for a reward (????). To which I replied that I have not the slightest idea how I am accused of multi-account. I said that I was ready to do whatever I could to resolve this situation. But he replied that I didn’t want to help, so he was closing the case. I said that I was ready to do whatever I could to resolve this situation. But he replied that I didn’t want to help, so he was closing the case. At the same time, he blocked my chat. I was able to access the chat from another web browser. I asked if he blocked my chat (Because I was very surprised), he answered positively and said that he would block this chat too. Now they ignore me. As I said earlier, I am ready to provide the necessary data to withdraw my winnings. I have only one account on spinarium.com and can confirm all the data. Unfortunately, I didn’t have time to take a picture of the chat when he wrote to me about the reward and that I don’t want to help, but I’m sure that you will have access to this chat.But I have a video of the entire chat before the ban. Ready to provide it as needed.
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