Hej,
Jeg havde vundet €2200 i kasinoet, så ville jeg udbetale gevinsten. Da jeg var flyttet til en ny gade (samme bopæl), oplyste jeg, at jeg var flyttet dertil, for at der ikke skulle være problemer med udbetalingen.
Så skete der slet ikke noget, og jeg fik ikke svar fra supporten.
Mandag den 5. august 2024 modtog jeg en besked med de nye påkrævede dokumenter. Jeg sendte straks alle de nødvendige dokumenter et par minutter senere.
Disse blev afvist igen og igen hver dag med nye grunde, som jeg altid fjernede og sendte de nye, forbedrede dokumenter et par minutter senere.
Sådan kan det ikke blive ved, jeg har på fornemmelsen, at de ikke vil betale mig noget og bare vil stoppe mig.
Chatsupporten giver mig kun færdige svar og kan ikke hjælpe.
Venlig hilsen
Robin
Hello,
I had won €2200 in the casino, then I wanted to pay out the winnings. Since I had moved to a new street (same place of residence), I stated that I had moved there so that there would be no problems with the payout.
Then nothing happened at all and I didn't get an answer from support.
On Monday, August 5th, 2024, I received a message with the new required documents. I immediately sent all the required documents a few minutes later.
These were rejected again and again every day with new reasons, which I always eliminated and sent the new, improved documents a few minutes later.
It can't go on like this, I have the feeling that they don't want to pay me anything and just want to stall me.
The chat support only gives me ready-made answers and cannot help.
Best regards
Robin
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