Jeg er uklart, hvorfor der er et gentagne behov for at understrege, at de daglige og ugentlige turneringer er organiseret af Spinline i stedet for individuelle udbydere. Jeg anerkendte og henviste til dette punkt, da det blev nævnt første gang. I betragtning af de aktuelle problemer og mangler i dit turneringssystem, tror jeg ikke, at dette er noget, der er værd at prale af. I stedet ville jeg sætte pris på et fokus på at tage fat på de spørgsmål, jeg har rejst, som fortsat forbliver ubesvarede.
Her er mine bekymringer, som kræver afklaring:
1-turneringsdeltagelse den 8. januar:
Hvordan er det muligt, at jeg ikke var en del af turneringen den 8. januar, da jeg satsede omkring $1.500 den dag?
2-turneringsgevinster som bonus:
Hvor i vilkårene og betingelserne står det, at gevinster fra en turnering betragtes som en bonus?
3-modstridende oplysninger fra kundeservice:
Du hævder, at jeg ikke deltog i turneringen den 8. januar, men da jeg kontaktede kundeservice den 9. januar, refererede de specifikt til mine gevinster fra den turnering. Hvordan forklarer du denne uoverensstemmelse?
4-påvirkning af udbetalingsanmodninger på bonusser og turneringer:
Du sagde: "Udtrækningsprocessen påvirkede ikke din evne til at modtage bonusser eller deltage i turneringer." Men da jeg forhørte mig den 9. januar om gevinsterne fra den 8. januar, modtog jeg en mail, hvor der stod:
"Vi beklager, vores system blokerer automatisk bonusudstedelsesfunktionen, når der er en aktiv udbetalingsanmodning. Derfor kan vi ikke kreditere din bonus."
Disse to svar er modstridende. Hvilken er korrekt?
5-blokerende turneringsdeltagelse:
Hvis udbetalingsprocessen virkelig ikke påvirkede min evne til at modtage bonusser eller deltage i turneringer, hvad forhindrede mig så i at modtage gevinsterne fra turneringen den 8. januar og ikke være i stand til at deltage i turneringen den 9. januar?
6-ubrugt bonusadgang:
Du henviste til afsnit 7 i dine bonusvilkår og -betingelser:
"Spillere kan ikke aktivere tidligere ubrugte bonusser efter en udbetalingsanmodning."
Denne erklæring antyder eksistensen af en ubrugt bonus, der modsiger din påstand om, at alt blev behandlet nøjagtigt.
7-tidspunkt for tilbagetrækningsanmodning:
Min anmodning om udbetaling blev foretaget den 7. januar, før turneringen den 8. januar begyndte. Så da turneringen begyndte, havde jeg allerede fremsat anmodningen om tilbagetrækning, og indtil om aftenen den 8. januar kunne jeg spore mine point på turneringsledertavlen. Da jeg tjekkede stillingen, når turneringen var afsluttet, kunne mit navn ikke længere findes på listen.
Hvis jeg ikke var i stand til at indsamle gevinster fra turneringen, så skulle jeg ikke have været i stand til at deltage og spore mine point.
8- Systemnøjagtighed og gennemsigtighed:
Du sagde: "Alle turneringsresultater og præmiefordelinger håndteres automatisk af vores system for at sikre nøjagtighed og gennemsigtighed."
I teorien lyder dette ideelt, men det er tydeligt, at dit system hverken er nøjagtigt eller gennemsigtigt. Det er sandsynligt, at der er en fejl i dit systems kode eller processer, der forårsagede dette problem.
9-undersøgelsesresultater:
Du hævdede: "Vi bekræfter, at du blev krediteret for alle turneringer, du deltog i, og der blev ikke identificeret nogen problemer under undersøgelsen."
Jeg afviser bestemt, at jeg blev krediteret for alle turneringer, jeg deltog i. Hvis din undersøgelse ikke kunne identificere problemet, så er det klart, at der er fejl i processen eller oversete fejl.
Jeg kan forsikre dig om, at jeg har langt bedre ting at gøre end at argumentere for min sag online over $60 – et beløb, som jeg efter al sandsynlighed alligevel ville have endt med at lægge tilbage på kasinoet. Der gik dog tydeligvis noget galt her, uanset om det skyldes menneskelige fejl eller et systemproblem.
Den eneste måde for kasinoet at løse og løse sådanne problemer er ved at spillere som mig selv gør dig opmærksom på dem. Mit håb er, at dette problem ved at gøre det kan løses og forhindres i at påvirke andre spillere i fremtiden.
I’m unclear why there’s a repeated need to emphasize that the daily and weekly tournaments are organized by Spinline rather than individual providers. I acknowledged and referenced this point when it was first mentioned. Given the current issues and flaws in your tournament system, I don’t believe this is something worth boasting about. Instead, I’d appreciate a focus on addressing the questions I’ve raised, which continue to go unanswered.
Here are my concerns, which require clarification:
1-Tournament Participation on January 8:
How is it possible that I wasn’t part of the tournament on January 8 when I wagered approximately $1,500 that day?
2-Tournament Winnings as Bonus:
Where in the Terms and Conditions is it stated that winnings from a tournament are considered a bonus?
3-Conflicting Information from Customer Service:
You claim I wasn’t entered in the tournament on January 8, yet when I contacted customer service on January 9, they specifically referenced my winnings from that tournament. How do you explain this discrepancy?
4-Impact of Withdrawal Requests on Bonuses and Tournaments:
You stated, "The withdrawal process did not impact your ability to receive bonuses or participate in tournaments." However, when I inquired on January 9 about the winnings from January 8, I received an email stating:
"We apologize, our system automatically blocks the bonus issuing function when there is an active withdrawal request. Therefore, we are unable to credit your bonus."
These two responses are contradictory. Which one is correct?
5-Blocking Tournament Participation:
If the withdrawal process truly didn’t affect my ability to receive bonuses or participate in tournaments, then what prevented me from receiving the winnings from the January 8 tournament and not be able to participate in the January 9 tournament?
6-Unused Bonus Admission:
You referenced Section 7 of your Bonus Terms & Conditions:
"Players cannot activate previously unused bonuses after a withdrawal request."
This statement implies the existence of an unused bonus, contradicting your claim that everything was processed accurately.
7-Timing of Withdrawal Request:
My withdrawal request was made on January 7, before the January 8 tournament began. So when the tournament began, I had already made the withdrawal request, and up until the evening of January 8 I was able to track my points on the tournament leader board. When I check the standing once the tournament had completed, my name was no longer able to be found on the list.
If I was unable to collect winnings from the tournament, then I should not have been able to enter and track my points.
8- System Accuracy and Transparency:
You stated, "All tournament results and prize distributions are handled automatically by our system to ensure accuracy and transparency."
In theory, this sounds ideal, but it’s evident that your system is neither accurate nor transparent. It’s likely there’s an error in your system’s code or processes that caused this issue.
9-Investigation Results:
You claimed, "We confirm that you were credited for all tournaments you participated in, and no issues were identified during the investigation."
I firmly deny that I was credited for all tournaments I participated in. If your investigation couldn’t identify the issue, then it’s clear there are flaws in the process or overlooked errors.
I can assure you that I have far better things to do than argue my case online over $60—an amount that, in all likelihood, I would have ended up putting back into the casino anyway. However, something clearly went wrong here, whether due to human error or a system issue.
The only way for the casino to address and fix such issues is by players like myself bringing them to your attention. My hope is that by doing so, this problem can be resolved and prevented from affecting other players in the future.
Automatisk oversættelse:
