Tak for din tålmodighed. Jeg vil tage fat på de punkter, du rejste i dine tidligere svar.
For det første, udelukkede du dig selv fra andre kasinoer, der ejes af det samme selskab individuelt? Det er forståeligt, at du stadig er selvudelukket fra de kasinoer, du tidligere har anmodet om selvudelukkelse fra, da ansvarlige gamblingforanstaltninger forhindrer spillere i at genåbne deres konti, før selvudelukkelsesperioden slutter.
Med hensyn til din placering i Irland, mens KYC er påkrævet af de irske regler, er dette ikke relevant for Spinsy Casino, da de ikke opererer under en irsk licens. Kasinoets licensmyndighed kræver ikke øjeblikkelig KYC-verifikation ved kontooprettelse; de verificerer typisk kun spillere, når der fremsættes en anmodning om udbetaling.
Derudover viser mange onlinekasinoer transaktioner under forskellige firmanavne som en sikkerhedsforanstaltning, da nogle banker blokerer betalinger, der involverer spillevirksomheder.
Desværre, hvis du ikke informerede Spinsy Casino direkte om dine spilleproblemer eller anmoder om selvudelukkelse, er vi ikke i stand til at hjælpe med at hente de tabte indskud. Det bedste, vi kan gøre, er at guide dig gennem selvekskluderingsprocessen for at lukke din konto.
Fortæl mig venligst, hvis du ønsker hjælp til dette, eller hvis du foretrækker, at vi lukker klagen. Tak for din forståelse.
Thank you for your patience. I will address the points you raised in your previous replies.
Firstly, did you self-exclude from other casinos owned by the same company individually? It is understandable that you are still self-excluded from the casinos you requested self-exclusion from previously, as responsible gambling measures prevent players from reopening their accounts before the self-exclusion period ends.
Regarding your location in Ireland, while KYC is required by the Irish regulations, this is not relevant to Spinsy Casino, as they do not operate under an Irish license. The casino’s licensing authority does not require immediate KYC verification upon account creation; they typically verify players only when a withdrawal request is made.
Additionally, many online casinos display transactions under different company names as a security measure, as some banks block payments involving gambling establishments.
Unfortunately, if you did not inform Spinsy Casino directly of your gambling problems or request self-exclusion, we are unable to assist in retrieving the lost deposits. The best we can do is guide you through the self-exclusion process to close your account.
Please let me know if you would like assistance with this, or if you prefer that we close the complaint. Thank you for your understanding.
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