Hej, mit problem vedrører Spinsy Casino og deres langsomme behandling af mine gevinster, samt den urimeligt lange tid, jeg skal vente på, at mine gevinster trækkes ud på min konto.
Baggrund: Jeg vandt €70.000 ved at spille blackjack hos Spinsy. Jeg har anmodet om at fremskynde udbetalingerne og behandle dem næsten dagligt. De reagerer, men siger altid, at casinoet oplever forsinkelser i behandlingen af udbetalinger.
De behandler udbetalingsanmodninger hver tredje hverdag (man-fre) og tillader kun hævninger på €500 ad gangen. Det betyder, at jeg skulle vente meget længe på at få mine gevinster ind på min konto. I dette tempo vil det tage næsten to år. Jeg synes, det er en urimelig lang tid, og jeg har bedt dem om at øge udbetalingsgrænserne, som i øjeblikket er €500/dag og €7.000/måned. Men med deres nuværende udbetalingsbehandlingstempo kan jeg kun hæve omkring €2.500-3.000 om måneden.
Dette er problemet. Jeg mener, at det er urimeligt, at jeg skal vente næsten to år på, at mine gevinster trækkes fuldt ud i det nuværende tempo. Jeg har spurgt, om de kunne øge hævebeløbene, for eksempel til €1.500 pr. udbetaling. Ifølge dem er dette ikke muligt, fordi jeg er på VIP1-niveau. Dette ville kun være muligt hos VIP5, hvilket ville kræve at være millionær og tabe enorme summer til kasinoet. Det ved jeg af erfaring, da jeg engang var på niveau 3 og havde en daglig omsætning på omkring €200.000. Jeg ønsker dog ikke længere at spille, men at hæve mine gevinster.
Spinsy Casino har bemærket dette og har bevidst sat farten ned og gjort mine udbetalinger sværere, behandle dem langsomt og endda sænke mig fra VIP3 til VIP1 (det lavest mulige niveau).
Mit spørgsmål er, om du har mulighed for at hjælpe mig med at fremskynde udbetalingen af mine gevinster, da det ikke er rimeligt at vente næsten to år på, at mine midler er fuldt ud trukket i det nuværende tempo.
Spinsys vilkår og betingelser angiver, at de har ret til at behandle udbetalinger hver tredje dag, men jeg beder om forståelse her, fordi jeg har en stor sum penge på min konto, og jeg vil gerne hæve den, men udbetalingstiden er nærmer sig to år i det nuværende tempo.
Jeg har også spurgt flere gange, om de har brug for dokumenter relateret til min konto. De har ikke anmodet om KYC-oplysninger fra mig endnu, selvom jeg har spurgt flere gange, om de vil have mig til at give dem.
Jeg ville sætte pris på dit svar.
Hello, my issue concerns Spinsy Casino and their slow processing of my winnings, as well as the unreasonably long time I have to wait for the withdrawal of my winnings to my account.
Background: I won €70,000 playing blackjack at Spinsy. I have been requesting to expedite the withdrawals and process them almost daily. They do respond, but always say that the casino is experiencing delays in processing withdrawals.
They process withdrawal requests every third business day (Mon-Fri) and only allow withdrawals of €500 at a time. This means that I would have to wait a very long time to get my winnings to my account. At this pace, it will take almost two years. I believe this is an unreasonable amount of time, and I have asked them to increase the withdrawal limits, which are currently €500/day and €7,000/month. However, with their current withdrawal processing pace, I can only withdraw around €2,500-3,000 per month.
This is the problem. I believe it is unreasonable for me to have to wait nearly two years for my winnings to be fully withdrawn at the current pace. I have asked if they could increase the withdrawal amounts, for example, to €1,500 per withdrawal. According to them, this is not possible because I am at VIP1 level. This would only be possible at VIP5, which would require being a millionaire and losing enormous sums of money to the casino. I know this from experience, as I was once at level 3 and had a daily turnover of about €200,000. However, I no longer wish to play, but to withdraw my winnings.
Spinsy Casino has noticed this and has deliberately slowed down and made my withdrawals more difficult, processing them slowly and even lowering me from VIP3 to VIP1 (the lowest possible level).
My question is whether you have the possibility to help me speed up the withdrawal of my winnings, as it is not reasonable to wait almost two years for my funds to be fully withdrawn at the current pace.
Spinsy's terms and conditions state that they have the right to process withdrawals every third day, but I am asking for some understanding here because I have a large sum of money in my account, and I would like to withdraw it, but the withdrawal time is approaching two years at the current pace.
I have also asked several times if they need any documents related to my account. They have not requested KYC information from me yet, even though I have asked multiple times if they would like me to provide it.
I would appreciate your response.
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