Kære hr/fru
Jeg skriver for at indgive en klage mod Stake Casino (Stake.com).
Årsagerne til min klage er, at Stakes Customer Due Diligence (CDD), Know Your Customer (KYC) og Anti-Money Laundering (AML) processer er utilstrækkelige og overtræder licenskrav og Curacao lovgivning, specifikt NOIS (vedhæftet) og regler specificeret af Curaçao Gaming Control Board. Med de utilstrækkelige processer på plads, var jeg i stand til at oprette en ny konto, selvom jeg er permanent selvudelukket fra Staking (siden oktober 2021) og var i stand til at indbetale et betydeligt beløb i løbet af knap 2 måneder. I alt er mine indskud minus udbetalinger over 3.000 USDT, og mine indsatser er over 16.000 USDT.
Min gamle konto, som er selvudelukket, er: assuremgmt
Denne konto er permanent forbudt for selvudelukkelse.
FORSLAG TIL RESOLUTION:
Jeg søger at finde frem til en fuld tilbagebetaling af mine indskud, og dermed efterlade mig selv i samme position, som jeg har været i før, på grund af det faktum, at deltagelsen ikke var i stand til at indsamle de relevante CDD-, KYC- og AML-oplysninger, som ville have forhindret en selvudelukket bruger fra at oprette en ekstra konto og indbetale dette beløb. Alle mine beviser er vedhæftet
Dear Mr / Mrs
I am writing to file a complaint against Stake Casino (Stake.com).
The reasons for my complaint are that Stake's Customer Due Diligence (CDD), Know Your Customer (KYC) and Anti-Money Laundering (AML) processes are insufficient and violate licensing requirements and curacao law, specifically the NOIS (Attached) and regulations specified by the Curaçao Gaming Control Board. With the insufficient processes in place, I was able to create a new account even though I am permanently self-excluded from Staking (since October 2021) and was able to deposit a significant amount of money over the course of just under 2 months. In total, my deposits minus withdrawals are over 3,000 USDT, and my bets are over 16,000 USDT.
My old account which is self excluded is: assuremgmt
This account is permanently banned for self exclusion.
PROPOSED RESOLUTION:
I am looking to work out a full refund of my deposits, thus leaving myself in the same position I have been in before, due to the fact that participation was unable to collect the relevant CDD, KYC and AML information required which would have prevented a self-excluded user from creating a additional account and deposit this amount of money. All my evidences are attached
Automatisk oversættelse: