Kære schreiter1910,
Som svar på din bekræftelsesforespørgsel brugte du sandsynligvis et tredjepartskort til din indbetaling, hvilket overtræder vores kasinoregler, accepteret ved registrering. I henhold til disse regler kræves fuldstændig verifikation, før eventuelle gevinster kan hæves. For at fuldføre verifikationen bør du ud over nogle andre dokumenter uploade nogle dokumenter, som vi for nylig har spurgt dig om. For nemheds skyld sender vi denne e-mail igen.
Med hensyn til dine gevinster på €300.
Som vi kan se i systemet, blev din tilbagetrækning afvist af vores team, fordi du ikke bestod fuld verifikation. Efter at udbetalingen blev annulleret, blev pengene returneret til din casinosaldo. Fra det øjeblik og indtil din næste indbetalingsaktivitet har du mistet de 300 euro. Hvis du ønsker at modtage væddemålshistorik for denne periode, bedes du kontakte vores support via e-mail ( support@staycasino.com ) eller LiveChat, vi hjælper dig gerne med det.
Du har nævnt, at efter at udbetalingen blev afvist, og pengene blev returneret til din konto, har du ikke placeret nogen væddemål. I betragtning af, at nogle af indbetalingerne blev foretaget fra et tredjepartskort, hvad er sandsynligheden for, at en tredjepart har adgang til din konto? Vi kan se i systemet, at alle login til din konto blev foretaget fra den samme IP-adresse, hvilket betyder, at nogle af de personer, der bor i samme hus med dig, måske kunne have tilgået din konto, eller det betyder, at kun du spillede på din konto.
Slet heller ikke de dokumenter, du har uploadet, før de er fuldt bekræftet. Da slettede dokumenter ikke kan verificeres af vores team.
Med venlig hilsen,
Bliv Casino Team
Dear schreiter1910,
In response to your verification inquiry, you likely used a third-party card for your deposit, which violates our casino rules, accepted upon registration. Per these rules, complete verification is required before any winnings can be withdrawn. To complete the verification, in addition to some other documents, you should upload some documents we recently asked you about. For your convenience, we re-send this email once again.
Regarding your winnings of €300.
As we can see in the system, your withdrawal was rejected by our team because you did not pass full verification. After the withdrawal was canceled, the money was returned to your casino balance. From that moment until your next deposit activity you lost the 300 euros. If you wish to receive bets history for this time period, please get in touch with our support via email (support@staycasino.com) or LiveChat, we will gladly assist you with it.
You've mentioned that after the withdrawal was declined and the funds were returned to your account, you didn't place any bets. Given that some of the deposits were made from a third-party card, what is the likelihood that a third party has access to your account? We can see in the system that all logins to your account were made from the same IP address, which means that perhaps some of the people who live in the same house with you could have accessed your account, or it means that only you played on your account.
Also, please do not delete the documents you have uploaded until they are fully verified. As deleted documents cannot be verified by our team.
Best regards,
Stay Casino Team
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