Kære nikolas,
Mange tak for din klage. Jeg er ked af at høre om dit problem.
For at modtage din udbetaling skal du give kasinoet dine personlige dokumenter for at bekræfte din identitet.
Forstå venligst, at KYC er en meget vigtig og essentiel proces, hvor casinoet sørger for, at pengene sendes til den retmæssige ejer. Da de ikke har den luksus at være i stand til fysisk at se alle spillerne og kontrollere deres identifikation og dokumenter, er dette den eneste måde, hvorpå spillevirksomheder er i stand til at gennemføre verifikationsprocedurerne. Ingen af de seriøse og licenserede casinoer tager KYC let, og det kan tage et par arbejdsdage at gennemføre denne grundige proces.
Fortæl mig venligst, hvordan du vil fortsætte.
På forhånd tak for dit svar.
Med venlig hilsen,
Petronela
Dear nikolasus,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem.
To receive your withdrawal, you'll need to provide the casino with your personal documents to verify your identity.
Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos take KYC lightly and it might take a few working days to complete this thorough process.
Please let me know how you wish to proceed.
Thank you in advance for your reply.
Best regards,
Petronela
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