Sugar Casino - Spillerens verifikation er forsinket.

I have sent in documents but they are never satisfied. I can not account for all deposits in my account and they do not accept that I write to them that it is winnings from other casinos, my own credits and my salary.

I have closed my accounts at the other casinos so I can not fix a screenshot of approved withdrawals from them.

I have sent my bank statements from the months they want.

they go back to December 2020, which I think is very strange.

what should I do????? by the way, my account is closed by them

jag har skickat in dokument men dom blir aldrig nöjda. jag kan inte redovisa alla insättningar på mitt konto och dom godtar inte att jag skriver till dom att det är vinster från andra casinon, mina egna krediter och min lön.

jag har stängt mina konton hos dom andra casinona så alltså kan jag inte fixa en skärmdump på godkända uttag från dom.

jag har skickat mina kontoutdrag från dom månaderna dom vill ha.

dom backar till december 2020 vilket jag tycker är väldigt underligt.

vad ska jag göra????? mitt konto är förövrigt stängt av dom

Hello Anneli,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Sugar Casino. Allow me to ask you a few more question before we would try to contact the casino with your case.

How long is the verification going on? Did the casino mention that they do not accept the documents or did they just request new ones? Did you use any bonus in this specific casino or it was all real money balance?

Please send forward any relevant proof or communication between you and the casino to nikolas.b@casino.guru.

Looking forward to your answer and I hope we will be able to help you resolving your complaint.

Best regards,

Nick

Casino.guru

Hello!

I have forwarded a lot of emails to you that were between me and Sugarcasino.

nice reading

kind regards, Anneli K*****

Hej!

jag har vidarebefordrat en massa mejl till dig som varit mellan mig och Sugarcasino.

trevlig läsning

vänlig hälsning Anneli K*****

I have not used bonus money,

I requested my withdrawal on 21/8 and have been trying ever since to be verified by them.

kind regards Anneli Karlsson

Jag har inte använt bonuspengar,

jag begärde mitt uttag 21/8 och har hållit på sedan dess med att försöka med att bli verifierad av dom.

vänlig hälsning Anneli Karlsson

Hey!

I am very happy today because sugar casino has paid out my 2500 euros and opened my account again.

thanks for the help.

do you think you dare to continue playing at their casino?

Anneli

Hej!

jag är jätteglad idag för sugar casino har betalat ut mina 2500 euro och öppnat mitt konto igen.

tack för hjälpen.

tror du att man vågar fortsätta spela på deras casino?

Anneli

Dear Anneli,

As your account is now verified, it should be now faster next time when you withdraw. However, it is only up to you whether you prefer to stay or play in a different casino. We will be now closing the complaint as resolved.

Thank you very much again for contacting us and do not hesitate to write us anytime you will come across any trouble with a casino.

Best regards,

Nick

Casino.guru