Sun Palace Casino - Spillerens udbetalinger er forsinket.

Avery11113

Requested 900 USD Withdrawal via usdt crypto 12/7 originally. I still haven't received payout being told its aleady been approved and my account verified and to wait 24-48 hrs. Its been well over 10 business days since this. Please ensure i get this as well as my 997$ bitcoin withdrawal to my wallet requested and approved a feww days after this from sister site high country casino. Same userrbame and email for both my verified and successfully deposited in accounts with these sister sites.

Dear fendicash1113,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Firstly, I would like to kindly ask you to submit a separate complaint if you experience issues with another casino, as we are unable to contact two different casinos via one complaint thread. You can submit the second complaint here:

https://casino.guru/complaints/create

Please allow me to ask you a few questions, so I can understand the whole situation completely. 

• Have you made any successful withdrawals before? 
• Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.

Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.

Dear fendicash1113,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

I have successfully withdrawn from siter sites and no bonus should be holding back my funds. Again this week on Tuesday was told I would receive payment very soon and to keep checking my email for confirmation and nothing

Thank you for your reply, fendicash1113. I wanted to know if you've ever received winnings from this specific casino. Do I understand correctly that this was your first withdrawal attempt at Sun Palace Casino?

Additionally, please forward all the relevant communication between you and the casino to kristina.s@casino.guru. Alternatively, you can post it here. Thank you in advance.

Dear fendicash1113,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.