Jeg er så ked af det med sunrise slot casino, at de har den længste tilbagetrækningsproces, hvilket ikke giver nogen mening. Jeg indsendte min tilbagetrækning den 17.02.24, som det tager 7-10 hverdage for udbetalingssupport at godkende. Da min udbetaling blev godkendt, hvilket var den 27/02/24, kontaktede jeg kundeservice den 03/07/24, da jeg stadig ikke har modtaget mine gevinster.
De informerede mig om, at når du har sendt din udbetaling, vil det tage 7-19 hverdage at blive godkendt, hvorefter det vil tage yderligere 7-10 hverdage for udbetalingsafdelingen at sende din betaling. Jeg var ligesom jeg ikke ved, hvorfor det tager mindst 5 minutter at indbetale og hele 3-4 uger for nogen at modtage deres gevinster. Al kundesupport og udbetalingssupport skulle sige, var det i vilkårene og aftalen. Denne casino platform er den værste, jeg har spillet med, og jeg spillede med 5 andre platforme, og hver gang jeg sendte min udbetaling med dem, modtager jeg mine gevinster hurtigt. Ligesom med de andre 5 platforme, jeg spiller med, var den længste, jeg nogensinde har ventet på at modtage mine gevinster, 15 minutter. Jeg føler bestemt, at sunrise slots casino er en fidus, fordi jeg stadig venter på at modtage mine gevinster, og det er ved at gå i uge 3 smh.
I am so upset with sunrise slot casino they have the longest withdrawal process which does not make any sense. I submitted my withdrawal on 02/17/24 which it takes 7-10 business days for payout support to approve. Once my withdrawal was approved which was on 02/27/24 I reached out to customer service on 03/07/24 since I still have not received my winnings.
They informed me that once you submit your withdrawal it will take 7-19 business day to get approved after that it will take another 7-10 business days for payout department to send your payment. I was like I don't why it takes least than 5 minutes to deposit and a whole 3- 4 weeks for someone to receive their winnings. All customer support and payout support had to say was it in the terms and Agreement. This casino platform is the worst by far that I have played with and I played with 5 other platforms and Everytime I submitted my withdrawal with them I receive my winnings quick. Like with the other 5 platforms I play with the longest I ever had to wait to receive my winnings was 15 Minutes. I definitely feel like sunrise slots casino is a scam because I am still waiting to receive my winnings and it's about to go on week 3 smh.
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