Forstår jeg korrekt, at udbetalingen stadig afventer på din konto uden at blive behandlet?
nej, betalingen var allerede godkendt af casinoet. Det er ikke længere på min konto som andet end en godkendelse pr. 2. dec.
Er du blevet informeret om, hvorfor du ikke kan hæve dine gevinster?
først var det et bitcoin-problem, så var det, at de brugte en tredjepartsbetalingsleverandør, og de har ingen idé om, hvor lang tid det vil tage at få bitcoin-betalingen. Dette giver ingen mening, fordi deres hjemmeside STADIG annoncerer "hurtigste udbetalinger" uden faktisk at tage fat på deres betalingsproblemer.
Er det et internt casinosystemproblem, eller er det kun relateret til din konto?
baseret på den sidste e-mail, det er på dem og et internt problem, fordi alt, hvad de bad om, gav jeg dem med det samme.
Blev dine gevinster akkumuleret med eller uden en aktiv bonus?
Dette var en aktiv bonus. Jeg opfyldte omsætningskravene og nåede op på 100 $ og bliver virkelig behandlet dårligt.
Do I understand correctly that the withdrawal is still pending inside your account without being processed?
no, the payment was already approved by the casino. It is no longer in my account as anything but an approval as of Dec 2nd.
Have you been advised why you can’t withdraw your winnings?
first it was a bitcoin issue then it was they use a 3rd party payment vendor and they have no idea how long its going to take to get the bitcoin payment. This makes no sense because their website STILL advertises "fastest payouts" without actually addressing their payment issues.
Is it an internal casino system issue, or it’s related to your account only?
based on the last email it is on them and an internal issue because anything they asked for I gave them immediately.
Were your winnings accumulated with or without an active bonus?
This was an active bonus. I met the wagering requirements made it up ton $100 and am really being treated poorly.
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