Kære carsix79,
Vi er kede af, at du skulle stå over for sådanne vanskeligheder på vores platform. Vi gør vores bedste for at løse situationen så hurtigt som muligt.
Nedenfor er en beskrivelse af situationen i øjeblikket:
Den 15. marts kl. 07:14 (utc+0) blev der foretaget en tilbagetrækningsanmodning 1915215 på 484 EUR, kl. 11:53 (utc+0) blev betalingen behandlet.
Derefter behandlede vi 2 udbetalinger, men kunden kontaktede os med oplysninger om, at pengene ikke blev krediteret hans bankkonto:
20. marts / 1917478 / 500 EUR
21. marts / 1917479 / 500 EUR
Vi anmodede om en kontoudtog fra klienten og kontaktede derefter forarbejdningsvirksomheden for at få oplysningerne. Mens vi ventede på information, foretog vi yderligere 5 betalinger:
24. marts / 1932925 / 418 EUR
24. marts 1932618 / 375 EUR
24. marts 1930146 / 398 EUR
24. marts 1926429 / 84 EUR
24. marts 1928625 / 231 EUR
Den 3. april rapporterede behandlingen en teknisk fejl, og alle 7 betalinger på 2506 blev tilbageført til kundens saldo. Da behandlingen ikke har informeret os om, at annulleringen af betalinger var relateret til en bestemt kunde, især da der var én vellykket betaling tidligere, blev der foretaget nye forsøg på at hæve den 3. april:
1952367 / 500 EUR
1952370 / 500 EUR
1952444 / 500 EUR
1952458 / 500 EUR
1952463 / 231 EUR
Disse betalinger behandles af behandlingsvirksomheden, og vi afventer information og endelig status fra dem. Midlerne vil enten blive krediteret kundens bankkonto eller tilbageført til kontosaldoen. I det andet tilfælde bliver vi nødt til at hæve penge ved en alternativ metode.
Vi havde aldrig til hensigt at tilbageholde eller undlade at betale midlerne, men vi stødte på tekniske problemer på behandlingssiden.
Dear carsix79,
We are sorry that you had to face such difficulties on our platform. We are doing our best to resolve the situation as quickly as possible.
Below is a description of the situation at the moment:
On March 15 at 07:14 (utc+0) a withdrawal request 1915215 was made for 484 EUR, at 11:53 (utc+0) the payment was successfully processed.
Next, we successfully processed 2 payouts, but the client contacted us with information that the funds were not credited to his bank account:
March 20 / 1917478 / 500 EUR
March 21 / 1917479 / 500 EUR
We requested a bank statement from the client and then contacted the processing company to get the information. While we were waiting for information, we made 5 more payments:
March 24 / 1932925 / 418 EUR
March 24 1932618 / 375 EUR
March 24 1930146 / 398 EUR
March 24 1926429 / 84 EUR
March 24 1928625 / 231 EUR
On April 3 processing reported a technical failure and all 7 payments in the amount of 2506 were returned to the client's balance. Since processing has not informed us that the cancellation of payments was related to a particular client, especially since there was one successful payment earlier, new attempts to withdraw were made on April 3rd:
1952367 / 500 EUR
1952370 / 500 EUR
1952444 / 500 EUR
1952458 / 500 EUR
1952463 / 231 EUR
These payments are being processed by the processing company and we are waiting for information and final status from them. The funds will either be credited to the client's bank account or returned to the account balance. In the second case, we will have to withdraw funds by alternative method.
We never had any intention of withholding or not paying the funds, but we encountered technical difficulties on the processing side.
Automatisk oversættelse: