Jeg har foretaget en indbetaling via Paysafe-kontoen på 50 euro og vundet 3000 euro uden at få en bonus. Jeg anmodede om 6 hævninger på 500 euro, hvoraf 4 blev foretaget og 2 afventer fra 5/8/2024. Men for to uger siden bad de om kontobekræftelse. Så jeg uploadede enhver fil, de bad mig om, selvom jeg havde mange problemer, fordi de på et tidspunkt spurgte mig om de samme ting igen og igen. Nu kom vi til det punkt, de bad mig om en pause i transaktionshistorikken fra 3/7 til 3/8, og jeg uploader den fil, de bad om, men de afviser den med den undskyldning, at jeg kun har én udveksling i den periode. Og jeg forklarer dem, at jeg ikke brugte denne betalingsmetode ofte i den periode. Jeg har uploadet det samme dokument mere end 5 gange, og de fortsætter med at afvise, jeg sender en e-mail og får det samme svar. Jeg tog initiativ til at uploade hele 2023 indtil 3/8/2024, så de forstår, at det er en aktiv konto, og de afviste den igen. Jeg forklarer dem, at din opgave er at undersøge, om indbetalingen er foretaget og kvitteringen, og at det er ligegyldigt, om jeg har foretaget en eller flere transaktioner. Jeg fik aldrig et svar. Jeg uploader min transaktionshistorik, og alle andre optegnelser, du har brug for, vil være til din rådighed. Så længe hændelsen er løst
I have made a deposit through the Paysafe account of 50 euro and won 3000 euro without get a bonus. I requested 6 withdrawals of 500 euro, of which 4 were made and 2 are pending from 5/8/2024. However, two weeks ago they asked for account verification. So I uploaded any file they asked me for, although I had a lot of problems because at one point they asked me the same things over and over again. Now we got to the point ,they asked me for a transaction history pausafe from 3/7 to 3/8 and I upload the file they asked for but they reject it with the excuse that I only have one exchange during that period. And I explain to them that I did not use this payment method often during that period. I have uploaded the same document more than 5 times and they continue to reject, I send an email and get the same answer. I took the initiative to upload the whole of 2023 until 3/8/2024 so that they understand that it is an active account and they rejected it again. I explain to them that your job is to examine whether the deposit was made and the reciept and that it doesn't matter if I've made one or more transactions. I never got an answer. I'm uploading my transaction history and any other records you need will be at your disposal. As long as the incident is resolved
Automatisk oversættelse:
