Kære Talismania Casino Team,
Tak for dit svar. Jeg må dog påpege, at denne forklaring allerede er givet tidligere, og at den stadig ikke løser kernespørgsmålet. Her er mine vigtigste bekymringer:
1. Uoverensstemmelse med kontosaldo:
Du hævder, at det fulde bonusbeløb blev overført til min rigtige saldo efter mit første væddemål. Dette er dog forkert. Min saldo blev trukket fra mit første indskud på 2000 NOK, ikke overført som du beskriver. Hvis det fulde bonusbeløb virkelig var flyttet til min rigtige saldo, ville jeg have været i stand til at hæve de resterende 14.000 NOK minus det klæbende bonusbeløb.
2. Sticky Bonus Funktionalitet:
Ifølge din beskrivelse skulle en sticky bonus tillade hævninger af gevinster, der overstiger bonusbeløbet. I dette tilfælde var bonussen 1000 NOK, og min samlede saldo nåede 15.000 NOK. Efter at have fratrukket de 1000 NOK, skulle de resterende 14.000 NOK have været udbetalt. I stedet blev min saldo reduceret til 2000 NOK, hvilket direkte modsiger din egen forklaring på, hvordan en sticky bonus skal fungere.
3. Ingen spillerkontrol over fejlbehæftet bonus:
Du har tidligere indrømmet, at bonussen var "defekt". Der er ingen indikation i kampagnevilkårene om, at bonussen var klæbrig, og jeg havde ingen mulighed for at vide eller rette en fejl. Dette fradrag var tydeligvis forårsaget af en systemfejl, ikke af mine handlinger.
4. Manglende overholdelse af salgsfremmende vilkår:
Kampagnevilkårene angiver udtrykkeligt, at "bonussen ikke har nogen omsætningskrav." Selvom det var en klæbrig bonus, retfærdiggør dette ikke at trække min saldo fra på en måde, der ikke er i overensstemmelse med både vilkårene og standard klæbende bonuspraksis.
Anmodning om afklaring:
• Hvorfor blev min saldo reduceret til 2000 NOK, hvis det fulde beløb angiveligt var blevet overført til min rigtige saldo?
• Hvorfor var forskellen på 14.000 NOK ikke tilgængelig for udbetaling som forventet i en sticky bonus?
Jeg beder dig venligst gennemgå denne sag grundigt og give en detaljeret forklaring på, hvorfor den sticky bonus ikke opførte sig i henhold til din egen beskrivelse.
Tak for din tid og omtanke.
Venlig hilsen,
JKelvinN
Dear Talismania Casino Team,
Thank you for your response. However, I must point out that this explanation has already been given previously, and it still fails to address the core issue. Here are my key concerns:
1. Inconsistency with Account Balance:
You claim that the full bonus amount was transferred to my real balance after my first bet. However, this is incorrect. My balance was deducted to my initial deposit of 2000 NOK, not transferred as you describe. If the full bonus amount had truly moved to my real balance, I would have been able to withdraw the remaining 14,000 NOKminus the sticky bonus amount.
2. Sticky Bonus Functionality:
According to your description, a sticky bonus should allow withdrawals of winnings exceeding the bonus amount. In this case, the bonus was 1000 NOK, and my total balance reached 15,000 NOK. After deducting the 1000 NOK, the remaining 14,000 NOKshould have been withdrawable. Instead, my balance was reduced to 2000 NOK, which directly contradicts your own explanation of how a sticky bonus should function.
3. No Player Control Over Faulty Bonus:
You previously admitted that the bonus was "faulty." There is no indication in the promotional terms that the bonus was sticky, and I had no way of knowing or correcting any malfunction. This deduction was clearly caused by a system error, not by my actions.
4. Failure to Follow Promotional Terms:
The promotional terms explicitly state that the "bonus has no wagering requirements." Even if it were a sticky bonus, this does not justify deducting my balance in a way that is inconsistent with both the terms and standard sticky bonus practices.
Request for Clarification:
• Why was my balance reduced to 2000 NOKif the full amount had supposedly been transferred to my real balance?
• Why was the 14,000 NOKdifference not available for withdrawal as expected in a sticky bonus?
I kindly request that you review this case thoroughly and provide a detailed explanation of why the sticky bonus did not behave according to your own description.
Thank you for your time and consideration.
Best regards,
JKelvinN
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