Kære Nothappy,
Mange tak for din klage. Jeg er ked af at høre om din negative oplevelse med The Pokies Casino.
Tillad mig at stille dig et par spørgsmål, så jeg bedre kan forstå situationen.
- Kan du oplyse, hvor længe du har været casinospiller, og hvornår præcist din konto blev blokeret?
- Kan du forklare, om du brugte den samme bankkonto til indbetalinger i den tid, du var spiller på denne hjemmeside?
- Hvilke spil spillede du for at akkumulere din nuværende saldo i kasinoet? (spillemaskiner, live spil, væddemål på sport)
- Opnåede du din nuværende saldo ved hjælp af en bonus?
- Vil du venligst sende mig din interaktion med casinosupport i forbindelse med problemet? Min e-mail er tomas@casino.guru
Jeg håber, vi vil være i stand til at hjælpe dig med at løse dette problem så hurtigt som muligt. På forhånd mange tak for dit svar.
Venlig hilsen,
Tomas
Dear Nothappy,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with The Pokies Casino.
Please allow me to ask you a few questions, so I can better understand the situation.
- Could you please advise how long you were a casino player and when exactly your account was blocked?
- Could you please explain if you used the same bank account for deposits during the time you were a player on this website?
- What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
- Did you achieve your current balance with the help of a bonus?
- Could you please send me your interaction with casino support related to the issue? My email is tomas@casino.guru
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
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