Kære Passyd,
Mange tak for din klage. Jeg er ked af at høre om dit problem. Tillad mig at stille dig et par spørgsmål, så jeg kan forstå hele situationen.
Siden du nævnte at bruge et digitalt kort, hvor tallene ændres, har du så kommunikeret til casinoet, at du ikke kan give et statisk billede på grund af dette? Hvis ja, hvordan reagerede de på den forklaring?
Efter at have indsendt dit ID, modtog du nogen bekræftelse fra casinoet på, at det blev modtaget og gennemgået?
Var der nogen kommunikation fra dem, der forklarede, hvorfor din konto blev låst efter at have indsendt dit ID?
Har de givet en årsag eller forklaring til at låse din konto, og har du modtaget nogen vejledning i, hvordan du løser lockouten?
Vil du venligst dele din kommunikation med casinoet? Send e-mails eller chatudskrifter til min e-mail på dominika.l@casino.guru , eller post screenshots her.
Jeg håber, vi vil være i stand til at hjælpe dig med at løse dette problem så hurtigt som muligt. På forhånd mange tak for dit svar.
Venlig hilsen,
Dominika
Dear Passyd,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
Since you mentioned using a digital card where the numbers change, did you communicate to the casino that you cannot provide a static image due to this? If so, how did they respond to that explanation?
After submitting your ID, did you receive any confirmation from the casino that it was received and reviewed?
Was there any communication from them explaining why your account was locked after submitting your ID?
Did they provide a reason or explanation for locking your account, and have you received any guidance on how to resolve the lockout?
Could you please share your communication with the casino? Send emails or chat transcripts to my email at dominika.l@casino.guru, or post screenshots here.
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Dominika
Redigeret af en Casino Guru admin
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