Hej, jeg har fulgt op på dette siden den 21/12 og har skærmbilleder af alle de mange samtaler, hvor jeg er blevet informeret om, at jeg skal vente op til 30 dage på, at pengene skal returneres, men blev også for nylig informeret om, at det vil tage 30 dage (og ikke mindre) så jeg er ikke sikker på hvilken der er korrekt.
Jeg har også tilbudt at vise kontoudtog, men blev informeret om, at ledelsen ville sende mig en e-mail, når pengene var blevet returneret.
Banken meddelte også, at betalinger foretaget på lukkede konti straks sendes tilbage til forretningen.
Der er nu gået 30 dage, og jeg bliver først nu gjort opmærksom på, at de 30 dage ikke inkluderer weekender eller helligdage.
Også for at nævne, dette var min fejl, da vi tidligere ikke fik muligheden for, hvilken konto midlerne ville blive indbetalt til. Betalinger blev altid foretaget tilbage til den samme betalingskonto, som blev brugt til at foretage indbetalingen. Dette må have ændret sig, da det nu viser alle de konti, du har foretaget indbetalinger fra, og jeg ubevidst valgte den første, som blev lukket.
Hello, I followed this up since the 21/12 and have screenshots of all the multiple conversations where I have been advised that I need to wait up to 30 days for the funds to be returned but was also recently advised that it will take 30 days (and no less) so not sure which one is correct.
I have also offered to show bank statements but was advised that management would email me when the funds had been returned.
The bank also advised that payments made into closed accounts are immediately sent back to the merchant.
30 days have now passed and I am only now being advised that the 30 days does not include weekends or public holidays.
Also to mention, This was my error as previously we werent given the option of which account the funds would be paid into. Payments were always made back to the same payid account that was used to make the deposit. This must have changed as it now list all the accounts you have made deposits from and I unknowingly chose the first one which was closed.
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