Kære spencercbila,
Mange tak for din klage. Jeg er ked af at høre om dit problem. Det er ret normalt, at udbetalinger tager et par dage eller endda uger at blive behandlet fuldt ud, da kasinoer ofte foretager yderligere spilcheck. Det betyder, at det kan tage noget tid, før dine penge dukker op på din konto. Det er derfor, vi råder spillere til at være tålmodige og vente mindst 14 dage efter at have anmodet om deres udbetalinger, før de indsender en klage. Da du tidligere foretog succesfulde udbetalinger, tror jeg, at det kun er et spørgsmål om dage, før du modtager dine gevinster.
Kan du oplyse, hvornår du præcis har anmodet om denne tilbagetrækning? Hvornår modtog du den sidste succesrige?
På forhånd tak for dit svar.
Med venlig hilsen,
Kristina
Dear spencercbila,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed as casinos often do additional gameplay checks. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Since you made successful withdrawals in the past, I believe that it is only a matter of days before you receive your winnings.
Could you please advise when exactly you requested this withdrawal? When did you receive the last successful one?
Thank you in advance for your reply.
Best regards,
Kristina
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