The player from Germany had an active self-exclusion in an associated casino due to a gambling problem. He believes that he shouldn’t have been allowed to open a new account and requests a full refund of his deposits. After careful consideration, we concluded the player was not eligible for a refund.
Spilleren fra Tyskland havde en aktiv selvudelukkelse i et tilknyttet casino på grund af et spilleproblem. Han mener, at han ikke skulle have haft lov til at åbne en ny konto og anmoder om fuld tilbagebetaling af sine indskud. Efter nøje overvejelse konkluderede vi, at spilleren ikke var berettiget til en refusion.
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