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I've been a customer for several years, and although it's fine that I've spent a lot of money, the treatment I've received when requesting a withdrawal is unacceptable. It feels like they're treating me as though I'm incompetent and just fooling me around. Honestly, I wouldn't recommend this site. Whether it's sports betting or the casino, it's nothing but a headache. Despite being verified and not taking any bonuses, I've felt strung along for over a week now.

Seit mehreren Jahren Kunde , viel Geld verzockt was auch Ok ist, aber wenn es um eine Auszahlung geht wird man für behindert gehalten und verarscht ohne Ende. Nicht zum Empfehlen ehrlich Finger von der Seite lassen Sport wetten wie Casino nur Kopfschmerzen . Bin verifiziert, keine Boni genommen und dann wird man seit eine über eine Woche über den Tisch gezogen .

Dear Kewin1705,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you. 

Thank you in advance for your patience and understanding. 

Best regards,

Petronela

Dear Petronela,

I understand your explanation and thank you for your feedback. However, I would like to clarify that my concern is not about waiting for a withdrawal, but rather that I was actually denied the option to withdraw

Liebe Petronela,

ich verstehe Ihre Erklärung und danke Ihnen für Ihre Rückmeldung. Ich möchte jedoch klarstellen, dass mein Anliegen nicht darin besteht, auf eine Auszahlung zu warten, sondern dass mir die Option zur Auszahlung tatsächlich verweigert wurde

I apologize for the delayed response. Could you please advise if you were informed by the casino why you can't withdraw your winnings? Were your winnings accumulated with or without an active bonus?

Dear Kewin1705,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

When I asked, various things were thought up, such as a one-year deposit all at once 🤣 or that the man should verify himself again.

I'm fed up and have decided to block myself from the site and delete my account. I would like to close the case and just create a movement!

Auf meine Nachfrage würden verschiedene Sachen ausgedacht, das auf ein Mal eine Einzahlung von einem Jahr fällt 🤣 oder das Mann sich noch mal verifizieren sollte.

ich habe es satt und habe mich entschieden selber auf der Seite zu sperren und Konto zu löschen. Ich würde gerne denn Fall schließen bringt nichts mehr, und nur eine Bewegung erstellen !

We’ve rejected this complaint as per player’s explicit request. 

I wish I could be of more help. I’m very sorry we couldn’t assist you in resolving this case, but please do not hesitate to contact us if you run into any issues with any other casino in the future. I will now close this complaint. Thank you for your understanding.