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They do not make the refunds to me, now they say to me that there is suspicion of fraud and they have closed the account to me. It seems to me to be very funny

No me hacen los reintegros, ahora me dicen que hay sospecha de fraude y me han cerrado la cue ta. Me parece de ser muy caraduras

Dear José,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please could you forward any relevant communication between you and the casino to me? My email address is petronela.k@casino.guru. Furthermore, could you clarify if you have requested a withdrawal or a refund? To be more specific, have you requested for your funds to be returned to you without playing them, or have you asked a withdrawal of your winnings? Thank you very much in advance for your reply. 

Best regards,

Petronela

Thank you very much José for providing all the necessary information via email. I will transfer now your complaint to my colleague Jozef who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

José has just informed that his winnings were paid. We are glad to hear that the issue got resolved. We will now mark it as 'resolved' in our system.