Tak, fordi du har givet skærmbilledet. Jeg forstår fuldt ud din frustration over forsinkelsen i din betaling. Du skal dog huske på, at det er ret almindeligt, at udbetalinger tager et par dage eller endda uger, før de behandles fuldt ud. Forskellige faktorer kan bidrage til denne forsinkelse, herunder et stort antal udbetalingsanmodninger, en gennemgang af dit gameplay eller andre eksterne omstændigheder, som casinoet måske ikke altid er i stand til at kontrollere. Derfor råder vi spillerne til at være tålmodige og vente mindst 14 dage efter at have anmodet om deres udbetalinger, indtil deres gevinster vises på deres bankkonto.
Hvis du ikke modtager dine gevinster inden den 20. november, eller hvis din udbetalingsanmodning bliver annulleret, så tøv ikke med at kontakte mig, så vil jeg fortsætte med at undersøge sagen nærmere.
Mange tak for din tålmodighed og forståelse i denne tid.
Thank you for providing the screenshot. I completely understand your frustration regarding the delay in your payment. However, please keep in mind that it is quite common for withdrawals to take a few days or even weeks to be fully processed. Various factors can contribute to this delay, including a high volume of withdrawal requests, a review of your gameplay, or other external circumstances that the casino may not always be able to control. That's why we advise the players to be patient and wait at least 14 days after requesting their withdrawals for their winnings to appear in their bank account.
If you do not receive your winnings by November 20, or if your withdrawal request is canceled, please don’t hesitate to reach out to me, and I will continue to investigate the matter further.
Thank you so much for your patience and understanding during this time.
Automatisk oversættelse:
