Treasure Spins Casino - Spillerens gevinster er blevet konfiskeret.

I have have a withdrawels of 450 euro on this casino

But suddenly when i was logged in to my playeracount today the money was removed from my profilpage

I have being trying to contact them without no responce on e-mail

There are never any chatoperator there 24/7

My acount on this casino is also verified

I have understood it to mean that there are also others who have experienced the same as me,when it comes to this casino

I hope you can help me with this problem,so i can have my money to my bankacount soon

Dear Gaysir8,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Treasure Spins Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Was your casino account blocked?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports) 
• Did you achieve your winnings with the help of a bonus? 
• Could you please share your attempts to contact the casino? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

My acount was not blocked

I play mostly Secrets Of The Stones and Book of dead

I did not have any bonus

Is your e-mail thomas@casinoguru.com is that correct?

Then i will send you all documents i have regarding this casino

I did not try to withdraw that was already done for 2 days ago,it was today when i logged in the money was gone

I have now got the money from Treasurespinnscasino.com,so you can say that this case is not any case anymore

Thanks to Treasurespins Casino for the money

Dear Gaysir8,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Tomas

Casino.Guru