Jeg forstår din bekymring. Det er dog vigtigt at bemærke, at live chat support ofte giver indledende vejledning, men for visse kontojusteringer eller problemer er e-mail-support den foretrukne kanal, da det giver mulighed for mere omfattende assistance. Live chat-agenter har muligvis ikke altid autoritet til at foretage alle nødvendige justeringer. Ved at følge deres anbefaling om at kontakte via e-mail sikrer det, at din bekymring får passende opmærksomhed fra det autoriserede supportteam.
Vi beklager at meddele dig, at vi ikke er i stand til at lette tilbagebetalingen af dine indskud. Dette skyldes, at du ikke har anmodet om selvudelukkelse via e-mail, som foreslået af vores live chat support.
Denne klage vil nu blive afvist. Tak for din forståelse, jeg beklager, at vi ikke kunne være til mere hjælp ved denne lejlighed. Tøv ikke med at kontakte os, hvis du støder på problemer med dette eller et andet casino i fremtiden.
I understand your concern. However, it's important to note that live chat support often provides initial guidance, but for certain account adjustments or issues, email support is the preferred channel as it allows for more comprehensive assistance. Live chat agents may not always have the authority to make all necessary adjustments. Therefore, adhering to their recommendation to contact via email ensures your concern receives appropriate attention from the authorized support team.
We regret to inform you that we are unable to facilitate the refund of your deposits. This is because you did not request self-exclusion via email, as suggested by our live chat support.
This complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.
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