Two-Up Casino - Spiller kæmper for at modtage sine gevinster.

I made my withdrawal request in Feb. of this year. I filled out all the forms that they requested. When it came time to make the wire transfer they said they couldn't do it because my bank uses an intermediary bank. I keep asking them why they can't get me my money someway else and they say they can't. I don't believe them because I'm sure that I am not the only winner that uses a bank that uses an intermediary bank to receive a wire transfer. They want me to open a checking account at another bank that can handle the transfer. I think they can get my money to me but they won't do it. 

If you can help I would appreciate it.

Regards,

Don

Dear Don,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please could you clarify if transferring the winnings to an e-wallet account, such as Bitcoin, has been offered to you as a solution? Additionally, could you confirm that you have completed KYC verification successfully? Thank you in advance for your reply. I believe, we will be able to help you to receive your winnings as soon as possible. 

Best regards,

Petronela

No there has been no offer to transfer my money to bit coins. Yes they approved all my kyc verification.

Thank you

Don

Thank you very much Don for providing all the necessary information. I will now transfer your complaint to my colleague Jozef who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello Don,

I absolutely appreciate that you shared your experience with the Casino Guru team. We will now try to get in touch with the casino.

Don, we have managed to establish communication line with the casino. They should join to our discussion very soon. 

Hello dontipton, 

Hope you are doing well!

Please, take into consideration that there are two withdrawal methods available in our Casino: card and/or bank account. 

Finance Department has looked into provided bank account details and they have confirmed that the bank account does not accept international wire transfers, for this purpose intermediary bank is used. 
Therefore the Finance Team has decided to offer the receipt of the winnings via alternative method and requested Bitcoin Wallet that can be used for sending winnings.

Please kindly keep us posted if you need any further assistance on this matter.

thank you very much I will wait for your results

I set up a bitcoin wallet at coinbase. I don't know any thing about bitcoins so you will have to tell me what to do next.Don

Hello dontipton, 

Hope you are doing well!

Our Finance Department has contacted you and explained everything regarding the payment via BTC.

Please kindly keep us posted.

Hello Don.

Please, could you provide us with an update? Is your issue resolved?

as of today it is not resolved. I set up a bitcoin wallet for them to deposit my money into. They asked for my banking info and I sent it to them. that is where it is right now.

Don

We are extending the timer by 7 days. Please, inform us when your issue gets resolved.

Thank you for using the Casino Guru complaint resolution center. We are glad to hear that your issue got resolved. We will now mark it as 'resolved' in our system.

Best regards, Jozef

Casino.Guru