Vavada Casino - Spillerens indbetaling er forsinket.

I wasn't familiar with this casino, but the good reviews caught my attention. However, my experience has been different. When I tried it, the moment I made a deposit, I was redirected to a page where all the information I needed to add to my online banking was listed. I followed the instructions exactly, but I still haven't received my deposit...

No conocía este casino pero me llamo la atención los buenos comentarios que tiene, sin embargo no comparto la misma opinión ya que quise probarlo y literal, al momento de depositar me mando a una página en donde venían todos los datos que tenía que agregar en mi banca en línea para depositar (cosa que hice al pie de la letra) y hasta ahorita no he recibido mi depósito...

Dear david250398daag, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind, that it’s a complicated process that takes approximately one month. In these cases, the casino usually has its hands tied. 

I’m sorry that we couldn’t be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding. 

Best regards, 

Veronika

Hey David250398daag,

We're really sorry to hear that you were unsatisfied with our project. Your $200 deposit was credited to your account yesterday, and we see that you've already used the funds on bets.

Occasionally card deposits might not go through right away. We recommend trying again or waiting a bit before making another attempt. If the money has been debited but your balance is still zero, please reach out to our support team.

We really hope you’ll give our project another chance and, perhaps, change your opinion. Wishing you the best of luck!

We have received evidence from the casino that the deposit was indeed credited to the player's account.

Dear david250398daag,

I'm glad to hear that your issue has been resolved successfully. We will mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation, david250398daag, and if you encounter any issues with this or any other casino in the future, please do not hesitate to contact our Complaint Resolution Center. Our goal is to assist you.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would appreciate if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review and any suggestions you may have to improve our complaint resolution and mediation process would be greatly appreciated. Your feedback could prove helpful to others who are considering contacting us about any online casino-related issues. Thank you in advance for your time. 

Best regards,

Veronika Lash

Casino.Guru