Den 20. juli blev kuponkoden LCB20 brugt til $20-chip og nåede indsatskravene. Blev bedt om at indbetale $25 for at "verificere" min konto, hvilket jeg gjorde 4 dage senere, selvom de aldrig rigtig var i stand til at forklare, hvorfor jeg var nødt til at foretage en indbetaling og satse beløbet 5 gange for at frigive mine gevinster. Det er nu den 7. august og har ikke modtaget min betaling. Har tilbragt timer med supportteamet via online chat og e-mail og har fået undskyldninger og runaround.
Opdatering den 31. juli, kyc og udbetaling blev godkendt, men siger, at de venter på en passende plads til at foretage udbetalingen. Har fået det samme svar fra økonomiteamet siden 31. juli som følger. Jeg er bekymret for, at udbetalingen ikke vil blive foretaget. Jeg forstår, at nogle kasinoer tager et par dage at udbetale fra godkendelsesdatoen, men vi er nu 1 uge senere, og derfor er jeg bekymret. Se venligst nedenfor. Der er meget mere historie frem og tilbage for at få mig til at indbetale flere midler osv., men jeg er mest bekymret over udbetalingen. FYI er det en kryptotilbagetrækning.
"Tak fordi du kontaktede os.
Din anmodning om tilbagetrækning har allerede bestået evaluerings- og bekræftelsesstadierne. Vi venter stadig på bekræftelsen af det næste tilgængelige parti af betalinger. Vi forventer snart at have bekræftelse på din udbetaling.
Vi giver dig gerne besked, når din udbetaling er blevet bekræftet."
Ivan - Udtræk Support Agent - Vegas Casino Online
financevco@contactmainstreet.com
Venlig hilsen,
Emer
Træk Support Agent - Vegas casino Online
Opdatering den 9. august har sikkerhedsteamet meddelt, at det ikke er et betalingsproblem, men et undersøgelsesproblem. Jeg får modstridende oplysninger.
On July 20th Coupon code LCB20 was used for $20 chip and achieved the wagering requirements. Was requested to deposit $25 to "verify" my account which I did 4 days later even though they were never really able to explain why I needed to make a deposit and wager the amount 5 times in order to release my winnings. It is now August 7th and have not received my payment. Have spent hours with the support team via online chat and email and have been given excuses and runaround.
Update on July 31, kyc and payout was approved but say they are waiting for an appropriate slot to make the withdrawal. Have been getting the same response from the finance team since July 31 as follows. I am concerned that the payout will not be made. I understand that some casinos take a couple days to payout from the approval date but we are now 1 week later hence my concern. Please see below. There is a lot more history to the back and forths on order to get me to deposit more funds etc but I am most concerned about the payout. FYI it is a crypto withdrawal.
"Thank you for contacting us.
Your withdrawal request has already passed the evaluation and verification stages. We are still waiting for the confirmation of the next available batch of payments. We expect to have confirmation about your payout soon.
We will gladly notify you when your payout has been confirmed."
Ivan - Withdraw Support Agent - Vegas Casino Online
financevco@contactmainstreet.com
Kind regards,
Emer
Withdraw Support Agent - Vegas casino Online
Update on Aug 9th the security team has advised that its not a payment issue but an investigation issue. I am getting conflicting information.
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