Kære Broady92,
Mange tak for din klage. Jeg er virkelig ked af at høre om dit problem med Velobet Casino.
Jeg vil dog gerne informere dig om, at vi accepterer situationen, når kasinoet tillader spillere fra lande med begrænsninger at åbne en konto, så længe de ikke bruger dette som en mulighed for senere at annullere spillerens legitime gevinster.
Med andre ord, hvis kasinoet tillader spillere fra lande med begrænsninger at indbetale og spille, bør de også udbetale deres gevinster. Derfor vil jeg gerne understrege, at vi undersøger nærmere og kun hjælper de spillere, hvis penge (eller gevinster) er blevet konfiskeret på grund af at være fra et begrænset land.
- Kan du oplyse, hvor meget din nuværende udbetalingssaldo er?
På forhånd mange tak for dit svar.
Med venlig hilsen,
Tomas
Dear Broady92,
Thank you very much for submitting your complaint I'm truly sorry to hear about your issue with Velobet Casino.
However, I'd like to inform you that we accept the situation when the casino allows players from restricted countries to open an account as long as they don't use this as an opportunity to later cancel the player's legitimate winnings.
In other words, if the casino allows players from restricted countries to deposit and play, they should pay out their winnings as well. Therefore, I would like to emphasize, that we investigate further and help only those players, whose funds (or winnings) have been confiscated due to being from a restricted country.
- Could you please advise how much your current withdrawable balance is?
Thank you very much in advance for your reply.
Best regards,
Tomas
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