Jeg lukkede min sidste konto (på grund af ludomani) og åbnede en anden konto ved at bruge de samme personlige oplysninger: mit navn, efternavn, fødselsdato, adresse, land, telefonnummer. Jeg fortsatte med at indbetale £350 værd. Så vandt jeg £325 og besluttede, at nok var nok og forsøgte at hæve. Efter at have indsendt mit pas fik jeg at vide, at da jeg tidligere havde en konto, kunne jeg ikke bekræftes, og derfor er gevinsten annulleret, og jeg kunne hæve £40.
På trods af, at min konto var lukket, tillod dit kasino mig at åbne en anden konto med de samme detaljer, og jeg var i stand til at bruge den samme betalingsmetode til at foretage en indbetaling. Jeg anser ikke dette for at være ordentlig spillerbeskyttelse fra casinoets side. Derefter kun at markere dette, da jeg ønsker at foretage en tilbagetrækning.
. Jeg har siden modtaget en e-mail her til morgen, hvor der står:
"På grund af vores virksomheds eneste beslutning er din konto blevet lukket permanent og kan ikke længere genåbnes.
Virksomheden forbeholder sig også retten til ikke at informere spilleren om årsagerne til sådanne handlinger. Bed dig venligst tjekke vores vilkår og betingelser, artikel 10.
Husk, at gevinsterne er blevet annulleret. Vær venligst informeret om, at du vil være i stand til at foretage en udbetalingsanmodning og hæve din nuværende saldo, og derefter vil din konto blive lukket permanent.
Tag i betragtning, at duplikerede konti ikke accepteres på vores platform.
Hvis du har andre spørgsmål eller bekymringer vedrørende dine kontooplysninger, bedes du kontakte vores support via live chat.
Tag i betragtning, at vi er KYC-teamet, som er ansvarligt for verifikationsformål.
Hav en god dag!"
Jeg skal helt sikkert få mine indskud tilbage, hvis jeg ikke kan hæve mine gevinster. I stedet er 40 £ på min konto.
Jeg er overbevist om, at jeg bør refunderes, og at din registreringsproces bør forbedres for at undgå denne situation for at give en vis beskyttelse til folk, der lider af denne forfærdelige afhængighed.
I closed my last account (due to gambling addiction) and opened another account using the same personal information: my name, surname, date of birth, address, country, telephone number. I continued to make £350 worth of deposits. Then I won £325 and decided enough was enough and attempted to withdraw. After submitting my passport I was told that as I had an account previously I couldn’t be verified and therefore the winnings are nullified and I could withdraw £40.
Despite my account being closed, your casino allowed me to open another account using the same details, and i was able to use the same payment method to make a deposit. I do not consider this to be proper player protection from the casino's side. Then to only flag this as I want to make a withdrawal.
. I have since received an email this morning stating:
"Due to our company’s sole decision, your account has been closed permanently and can no longer be reopened.
The company also reserves the right not to inform the player about the reasons for such actions. Kindly ask you to check our terms and conditions, Article 10.
Bear in mind that the winnings have been nullified, please be informed that you will be able to make a withdrawal request and withdraw your current balance and after that, your account will be closed permanently.
Take into consideration that duplicate accounts are not accepted on our platform.
If you have any other questions or concerns regarding your account information, kindly contact our Support via live chat.
Take into consideration that we are the KYC team, which is responsible for verification purposes.
Have a great day!"
Surely I should be given back my deposits if I cannot withdraw my winnings. Instead £40 is in my account.
I strongly believe that I should be refunded and that your registration process should be enhanced to avoid this situation to give some protection to people that are suffering this horrible addiction.
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