Jeg registrerede mig hos Video Slots, og som anmodet blev jeg bedt om at sende mine bekræftelsesdokumenter til sikkerheds-/verifikationsteamet, dette blev gjort i slutningen af 2023, tror jeg.
Jeg uploadede mit britiske kørekort og forbrugsregning, som tydeligt viste mit fulde navn, fødselsdato og adresse. Inden for et par timer blev disse dokumenter godkendt, og min konto var aktiv. Jeg uploadede også mit Visa-debetkort for fuldt ud at bekræfte kontoen igen, dette blev accepteret.
I løbet af denne tid foretog jeg adskillige indbetalinger og en lille udbetaling, mit tab er mere end jeg havde indbetalt. I løbet af denne tid var jeg registreret hos Gam-Stop og er det stadig, jeg har sendt certifikatet fra gamstop over som anmodet af personerne på chat-teamet (det er den eneste måde, jeg kan få et svar) jeg var stadig i stand til at åbne med succes en konto, få kontoen verificeret, indbetal, spil og hæv, jeg føler mig svigtet af systemet på dette, da jeg er sårbar.
Jeg informerede casinoet omkring 1 uge om gangen nu, at jeg er registreret hos Gamstop og ikke burde have haft lov til at spille, jeg forklarede også, at jeg er klassificeret som en sårbar person.
Jeg sendte en e-mail til dem med det anmodede certifikat fra Gamstop, som de havde anmodet om, og siden da besøgte jeg kundesupport adskillige via live chat og blev ved med at få at vide, at det er under undersøgelse, og en løsning vil finde sted inden for et par dage.
Supporten var altid venlig, men de konstante falske løfter om at løse og refundere indbetalingerne har stadig ikke fundet sted.
Hele situationen gør mig ekstremt dårlig, og da dette er sket, har jeg været nødt til at blive meldt fra arbejde med stress, det går meget hårdt ud over mig, og jeg vil gerne have svar/løsning hurtigst muligt.
givet de gode anmeldelser, video slots har haft, ville jeg have håbet, at dette ville være blevet løst og behandlet hurtigt.
Jeg anmoder om, at mine indskud refunderes, og at der ikke sendes yderligere markedsføringsmateriale til mig via e-mail.
tak skal du have
I registered with Video Slots and as requested I was asked to send my verification documents to the Security/Verification team, this was done in late 2023 I think.
I uploaded my UK driving licence and utility bill which clearly showed my full name, date of birth and address. Within a few hours these documents were approved and my account was active. I also uploaded my Visa Debit Card to fully verify the account again this was accepted.
During this time I made numerous deposits and one small withdrawal, my loss stands at more than I had deposited. During this time I was registered with Gam-Stop and still am, I have sent the certificate from gamstop over as requested by the people on the chat team (that is the only way I can get a response) i was still able to successfully open an account, get the account verified, deposit, play and withdraw, I feel let down by the system on this as I am vulnerable.
I informed the casino roughly around 1 weeks a go now, that I am registered with Gamstop and should not have been permitted to gamble, I also explained I am classed as a vulnerable person.
I sent an email to them with the requested certificate from Gamstop as they had requested and since then made several visits to customer support via live chat and keep getting told it's under investigation and a resolution will take place within a few days.
The support was always friendly, but the constant false promises to resolve and refund the deposits still have not taken place.
The whole situation is making me extremely not well and since this has happened I have had to be signed off from work with stress it is affecting me very badly and I would like a response/resolution as soon as possible.
given the great reviews video slots have had I would have hoped that this would have been resolved and dealt with quickly.
I am requesting my deposits are refunded and no further marketing material is sent to me via email.
Thank you
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