Hej Ejst99,
Jeg hedder Michal, og jeg har overtaget din klage. Jeg har gennemgået din sag, og selvom jeg anerkender din utilfredshed med hele situationen, kan betalingerne nogle gange enten tilbageholdes eller annulleres på betalingsudbyderens side. Flere faktorer, såsom Licensing Authority, geolocation, kontrakter med betalingsudbyderne og bankrestriktioner, har alle stor indflydelse, så selvom nogle betalingsmetoder normalt er meget hurtige, kan det nogle gange tage meget længere tid for betalingen at blive behandlet og dette er ikke altid i "kasinoets hænder."
Jeg vil kontakte casinoet for at kaste mere lys over denne sag.
Vi vil gerne invitere Videoslots Casino til at deltage i samtalen.
Kære Videoslots Casino,
Vi anmoder venligst om yderligere oplysninger vedrørende tidslinjen for spillerens betaling. Kan du afklare, hvornår spilleren kan forvente at modtage betalingen, eller om der var et problem hos betalingsudbyderen? Derudover, hvornår kan vi forvente, at betalingen bliver behandlet igen?
Hello Ejst99,
I'm Michal, and I have taken over your complaint. I have reviewed your case, and although I acknowledge your dissatisfaction with the whole situation, sometimes the payments can be either withheld or canceled on the payment provider's side. Several factors, such as the Licensing Authority, geolocation, contracts with the payment providers, and bank restrictions, all have a major influence, so although some payment methods are usually really quick, sometimes it can take much longer for the payment to be processed and this is not always in the "casino's hands."
I will contact the casino to shed more light on this matter.
We would like to invite Videoslots Casino to join the conversation.
Dear Videoslots Casino,
We kindly request additional information regarding the timeline for the player's payment. Could you clarify when the player can anticipate receiving the payment, or if there was an issue on the payment provider's end? Additionally, when can we expect the payment to be processed again?
Redigeret af en Casino Guru admin
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